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Want to make a positive difference to society whilst accelerating your career in Housing?

Life doesn’t stand still, and neither do we. As a leading not for profit provider of Retirement Living and Extra Care for older people of modest means, we don’t believe in doing things the way they’ve always been done – instead we look for how things can be better, always putting our residents and people at the heart of what we do.

We all know we have a growing ageing population and at Housing 21 we believe all older people should be able to access good quality affordable homes and services.

Retirement Living is a unique housing service with residents’ wellbeing at the heart. We have one overarching aim – to provide high quality housing that is welcoming, comfortable, modern, safe and secure and has the right amount of support to help people live independently. Covid-19 has magnified the strengths and benefits of Retirement Living, showing the positive effect of community living in supporting individuals and reducing isolation.

We want to be able to offer this service to more older people, and have ambitious plans for growth. We’re committed to significantly investing in Retirement Living to make sure we have the right structure to provide the best service for residents, as well as providing opportunities for internal and external candidates.

To help us achieve our ambitions we are recruiting for an Operations Manager who shares our passion for good quality homes for older people.

The Role

You will line manage an average of 10/11 customer-facing Court Managers (CMs) and will play a key role not only in ensuring that each scheme is compliant with legal requirements such as safety, but also in improving resident satisfaction, which is already at 91% across the country! Excellent customer service, resolving issues and truly engaging with our residents is of upmost importance to us and you will make this happen.

You will also play an important role in our organisation’s performance, working with your teams to ensure that vacant properties are minimised, that we have a culture of tenancy sustainment and ensuring our services are affordable and costs are transparent.

An existing qualification in housing is not required - sharing our values and showing the right behaviours are what matter most to us. We’re looking for positive, proactive people who challenge where needed, connect with residents and employees at all levels, and are transparent in all that they do.

We value difference, both among our employees, and our resident population, and it’s important to us that all people from all backgrounds feel welcome in our schemes and among our teams. We are particularly keen to hear from candidates from diverse backgrounds. You will be encouraged to engage in projects across Housing 21, including being part of our internal networks that champion inclusion and diversity.

We believe that a good work life balance is important for you and the service you deliver. You will be required to travel, spending around 60% of your time on site with your teams and our residents, and will be empowered to decide when digital communication and video conferences are more appropriate.

The benefits

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 16 June, with interviews taking place 4 July

We know that great people make a great organisation, which is why we put people at the heart of everything we do. We also know that work-life balance is just as important as professional development, so we offer flexible working from day one. This means you can balance being a parent with thriving as a professional or fit your work schedule around a busy social calendar!

We’re proud to be an Investors in People (IIP) Platinum organisation, which shows that not only do we actively empower our people to be the best they can be through continued training and development, but we also seek to constantly improve the ways we work. Working in one of our Retirement Living positions means you will play a vital role in the day-to-day lives of our residents, making a real difference, which means you can go home feeling good!