Job Description
First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.We are looking for the best MSP-specialised cloud and infrastructure Project Engineer in South Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?We understand the challenges of Project Engineers and work with you and our clients to make sure you still get the time and the opportunity to train and developWe seek the best clients for our team to work with as well as the best people to support our clientsWe know that great Project Engineers value different things to service desk people (for example) - daily variety, great customer relationships and new challenges in new techWe find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!RoleWe are hunting for a new Senior Cloud & Infrastructure Engineer to join our expanding team. Our Engineers work together to deliver projects to our customers, which mostly involve HP and Dell Servers and SANs, VMware, Cisco routing and switching, Citrix, AWS, Microsoft (AD, SCCM, Exchange, SQL server, Azure, O'365 etc). The work is extremely varied and allows for our Engineers to get exposure to new and complex solutions every day.If you're looking for a role where you can make a genuine difference, where your input will be valued, where the skills and experience you have developed will have an impact and where every day will bring new challenges and rewards, this could be your next big step.DutiesThe role consists of some or all of the following activities:Technical research and proof-of-concepts, definition and scoping of technical project plansInstallation, configuration and troubleshooting of Wintel server and storage solutions based on industry best practicesSolve complex technical problems across a wide variety of technologiesSolution design, implementation and support across a variety of public cloud platforms including Office 365, Azure and AWSWork with highly experienced Engineers and Technical Account Managers to deliver best in class technical solutionsTrain Service Desk team members on latest technologies and solutions deployedResearch and stay up to date with current and emerging infrastructure/network/cloud technologies in the marketplace via partner events, online webinars plus formal and on the job trainingKeeping abreast of new and emerging technologies in connection with Azure and Microsoft Office 365RequirementsTo perform this role, we are seeking a senior engineer with most of the following experience. To be successful in this role we don't need all of the below, but we're looking for smart people, with the right attitude, who will fit in to our awesome team.Experience working with large Hyper-V environments or clusters will be very favorably viewedExperience with Windows, Active Directory, Group Policy, Infrastructure Virtualisation, Office 365, routing and switching, scripting (VB/Powershell)Experience in network switching, routing and security will be favorably viewedSupporting, managing and maintaining Microsoft Azure - Azure AD Connect, Azure AD & Azure IAMExperience with backup solutions such as Veeam or similarSecurity and policy management experienceKnowledge of Office 365 Intune MDM and Autopilot deployments, Microsoft Office 365 administrationExcellent complex-problem diagnosis techniqueExperience with ConnectWise or other ticketing systems, Automate (LabTech), and/or Solarwinds Orion.Experience working in a managed services, outsourcing or professional services environment.BenefitsFirst Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:Up to $115k as part of a great packageAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFirst Focus understands the importance of flexibility for a satisfying work-life balance‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)Staff are encouraged to take advantage of our weekly internal training sessions and libraryOpportunities for personal and professional development with our FastTrack mentoring programWe have our very own MAD (making a difference) Council, focusing on equality, charity, and the environmentOption of a Tesla company car as part of your ongoing employment package (conditions apply)Regular social events and a great team culture!First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.First Focus
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