Our Veterinary Services Call Handling team is a fast-paced environment where our Call Handlers respond and manage a high volume of calls regarding thousands of pets each year and play an important part ensuring pets and their owners get the help they need in every circumstance.
The role of the Veterinary Services Call Handler is to help both our clients and prospective clients to access our veterinary services, mainly through phone calls but also email and potentially webchat. Our Call Handlers play a key role in helping our clients get the help they need for their pets. The call centre is open Monday to Friday, 9am to 5pm based in our offices in Radcliffe, Greater Manchester.
About you
To succeed in this role the person will need the ability to listen carefully to the details of every call and communicate clearly and calmly to put people at ease and quickly build rapport with callers. The person will also be comfortable working in a fast-paced environment with the ability to handle a high volume of calls. You will enjoy working as part of your immediate team and will make efforts to engage with the wider Blue Cross. The person will be hard working, efficient, reliable, and work in a way which reflects our values and culture. The ideal candidate for this role will be someone with a real desire to help both people and animals.
Knowledge, skills and experience
- The ability to communicate well (both verbally and written)
- A good level of IT literacy with the ability to learn new systems
- The ability to stay calm under pressure
- Problem solving skills
- Ability to demonstrate, understanding and apply our Blue Cross values
It would also be great if you had:
- Experience of call handling in a work environment i.e working in a call centre
- Experience of handling challenging customer situations with empathy and a calm manner
- Experience of providing great customer service
- Knowledge of using CRM/database systems
- Knowledge of the charity and voluntary sector
Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. We offer a generous benefits package that includes:
- 30 days annual leave plus bank holidays
- Employee Assistance Programme
- Holiday exchange & enhanced parental leave.
- Annual volunteer days
- Long service awards, starting from 5 years.
- Vast range of discounts across high street stores, insurance services & more
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
How to apply
Click the apply button below and complete the online application process before the closing date 9 June 2023.
First interviews: Interviews to be held virtually on Monday 19 June 2023.
To apply for this role, all candidates must complete the online application process.
Our commitment to diversity and inclusion
We always seek to hire the best people who share our values and commitment to helping and supporting pet owners across the UK to achieve our vision that every pet enjoys a healthy life in a happy home.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our business. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you