Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us atAbout AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at .What you’ll doAs an Application Support Engineering Analyst you will be joining a team where you can collaborate in a client-critical business application delivery and support. You will provide the capability to Operate, Run and Support applications in scope. Where incidents and problems occur, your goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. As part of the Application Support Services team, you will manage the application in Production (Prod), but the work will include DevTest and PreProd where required.This role requires candidates to have Australian citizenship with preference to those with baseline security clearance or NV1.Key responsibilitiesAs an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute in team discussions, as well as contribute to providing solutions to work-related problems. You are required to be proficient in Microsoft Technologies (.Net and C#). Amazon Web Services (AWS), and Capacity & Y Monitoring. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.Collaborate with cross-functional teams to troubleshoot and resolve application issuesPerform root cause analysis and implement corrective actions.Develop and maintain technical documentation.Participate in on-call rotation to provide 24/7 support.Identify opportunities for process improvement and automation.Monitor the performance of all applications and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.Serve as subject matter advisor for supported applications for the Application Development team.Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.Perform continuous improvement activities.Here’s what you needKnowledge of Microsoft .Net framework, C#, ASP.Net, Angular and ReactJS technologiesUnderstanding of integration technologies like MQ, REST, API-based integration etc., but not limited toUnderstanding of AWS and/or Azure cloud platformsAbility to problem solve, make logical inferences and collaborate across teamsKnowledge of Agile way of working like SAFe, Scrum, KanbanAbility to quickly develop prototypes and proof of conceptsExperience in application monitoring tools and technologies is desirableAustralian citizenship with baseline or NV1 security clearance is preferredBenefits of working at Accenture:· Holistic well-being program including health insurance· Life & Salary Continuance Insurance· 18 weeks paid parental leave· Long & short-term career break opportunities· Structured career development program· Local and international career opportunities.· Certified as a Family Inclusive Workplace™· Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.· We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!We are a WORK180 Endorsed Employer, to see our benefits and policies click .All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.Equal Employment OpportunityAt Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on +61 2 9005 5000.To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our#LI-GMEqual Employment Opportunity Statement for Australia:At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on +61 2 9005 5000.To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about ourAccenture
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