Job Summary:
Senior Product Designer, Sports
Location: London, United Kingdom (hybrid)
Division: Ticketmaster
Contract Terms: 5 Year Fixed Term Contract, Full-time
THE TEAM
As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams’ day-to-day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get closer to their dreams. As a designer at Ticketmaster, what will you create?
THE JOB
As Senior Product Designer – Sports, you will create innovative, best-of-breed design solutions for the next generation fan and client products in our Ticketmaster Sport portfolio. You will interface with some of the biggest names in sports and world tournaments spaces and take on the challenge of building world-class white label solutions that can scale to teams and organisations with varying sizes and objectives.
You will collaborate with clients, fans, and various business stakeholders day-to-day and take ownership of design development from conceptual sketches and research all the way to pixel-perfect final deliverables.
WHAT YOU WILL BE DOING
- Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
- Conduct user/market, usability and competitive design research
- Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
- Participate and/or lead ideation workshops with cross-functional teams.
- Generate wireframes, storyboards, prototypes, and/or other design artefacts to arrive at design solutions with minimal supervision
- Ensure Ticketmaster and Ticketmaster Sport’s brand identities are considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylistically polished experience
- Conduct internal QA tests to ensure deliveries meet initial design specifications
- Work with the Analytics and product management teams to make measurable UX decisions
- Collaborate with other product designers in maintaining the Global Design System
- Understand the long-term vision and strategic business goals of the department
- Keep skills fresh, be informed of best practices, technical trends and developments
- Opportunities for mentorship of Interns or Associates
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design
- An outstanding portfolio with cross-platform product design works
- Ability to provide a range of innovative and compositionally strong design solutions
- Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, InVision etc.
- Experience working with/on pattern libraries/design systems beneficial
- Ability to think creatively and present concepts clearly to stakeholders and team members
- An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
- A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
- A strong understanding of the relationship between good UX, UI design and branding
- An understanding of grid systems and layouts and/or exceptional typography and graphic design desired
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- Strong analytical and creative problem-solving skills
- A passion for interaction and customer involvement
- Excellent written, verbal communication and presentation skills
- Ability to work on multiple projects simultaneously
- Proactive in learning and being fluent in latest UX trends and technologies
- Have excellent verbal and written communication
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK #LI-Remote