Job Description
About the Role
We’re recruiting for a self-motivated individual, with a keen eye for detail, to join us as a Data Subject Associate at LV=.
You’ll become an integral part of an important team, helping to coordinate, investigate and respond to Data Subject Access Requests (DSARs) and other GDPR-related enquiries (in accordance with UK regulations). You’ll navigate conflicting client demands effectively and maintain the highest degree of confidentiality and professionalism. Prior experience of using Office IT systems, offering support on a GDPR programme and processing DSARs are all desirable, but not essential, as training will be provided.
About You
Our ideal candidate will…
- Have solid technical knowledge of the UK GDPR legislation and Data Protection Act 2018
- Demonstrate an understanding of how to handle the DSAR process, to ensure a smooth customer experience
- Have gained experience in handling the collation of information in line with the Data Protection Act and ICO guidelines
- Possess superb attention to detail and accurate data entry skills
- Always maintain confidentiality, trust and credibility
- Be an excellent communicator, with both verbal and written communication skills
- Have the ability to recognise vulnerable customers
- Work independently without continuous supervision, but be a strong team player
- Exhibit great organisational skills
- Possess good working knowledge of Microsoft Outlook, Excel, Word and Adobe
- Be pro-active, with a can-do attitude and flexible working style.
Key Responsibilities
Your day-to-day duties will include…
- Effectively managing your own caseload of DSAR and GDPR requests, in accordance with business policies
- Contacting data subjects by telephone, letter or email to clarify requests
- Liaising with relevant business areas to clearly advise what information is to be collated and processed for the DSAR
- Redacting data in line with data protection regulations, and understanding and applying appropriate exemptions where applicable (detailing exemptions applied within your correspondence)
- Identifying and escalating concerns or breaches to the Data Protection Office (DPO)
- Ensuring a secure environment for transporting data requests, reducing risk of breaches through interaction with Information Security and DPGO teams
- Managing and sorting/redirecting incoming post and emails from multiple Outlook mailboxes (complaints and DSARs administration)
- Supporting staff in other business areas on DSAR recognition, handling and regulations
- Supporting the Data Protection Office when requested
- Managing key stakeholders with MI and other information
- Building relationships with internal stakeholders (CAEXP, Sales Distribution, Product etc.)
- Managing requests throughout the DSAR case registry ensuring the storage, arrangement and indexing of the completed DSAR work is retained in compliance with data protection legislation
- Working within the Data Access team to be a customer and data subject security advocate.
Why Work for Us
Here at LV= Life and Pensions we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunity employer and we value diversity and inclusivity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. We’ll make reasonable adjustments for your specific needs to make sure your individual requirements are accommodated as far as possible – just let us know what you need, and we will be more than happy to discuss.
Go on, bring your true self to LV=.
Rewards and Benefits
This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers, and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, which includes:
- 24 days' holiday – which increases after two years’ service to 26 days
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please click here to read more about it)
- You’ll receive up to 20% discount on our life products for you and your immediate family
- Free parking is available on-site, offered on a first come first served basis
- Access to a fantastic coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack
- Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
- Access to our games room for fun and team-building
- Free book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
- Access to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline
Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,500.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bournemouth: reliably commute or plan to relocate before starting work (required)
Experience:
Work authorisation:
- United Kingdom (required)
Work Location: In person
Apply
Go Back