Job Description
Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products. Since 2020, we have launched 19 Viewing Rooms and plan to continue expanding through 2026. Our Seattle store is located at 4715 25th Ave NE, Seattle, WA, 98105; we are currently interviewing.Each Lead Sleep Guide plays a pivotal role here at Saatva, working closely with the VR Manager to achieve exceptional sales in a non-commissioned, pressure-free environment. This individual will assist in maintaining a positive company culture, ensuring team productivity, and providing guests with an exceptional shopping experience. The Lead Sleep Guide also ensures that the entire team is knowledgeable in giving guests a first-class experience not only in person but over the phone and on chat. If you're passionate about quality products, possess strong leadership skills, and thrive in a dynamic environment, we want to hear from you.What You Will Do:Meet and exceed specific sales goals in collaboration with the Viewing Room ManagerPromote a positive company culture through team building and mentorshipMaintain an organized and multitasking-oriented approach to daily tasksBuild rapport effortlessly with customers to provide a knowledgeable and exceptional shopping experienceAssist in management tasks as needed to keep the team focused on delivering a first-class experienceUtilize computer skills and related software to enhance productivityMaintain a clean and healthy work environment that reflects Saatva's commitment to qualityEnsure scheduling aligns with Manager's Days Off to optimize team efficiencyWhat you will need:Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.Superior coaching and mentoring skills.Dynamic, articulate, and affable personality with strong communication skillsPassionate about quality products and dedicated to delivering exceptional customer serviceStrong leadership skills with the ability to lead by example and motivate a teamComfortable working in a fast-paced and dynamic environmentAbility to adapt to changing priorities and handle multiple tasks simultaneouslyThe ability to work a retail schedule which includes weekends, and sale holidays.What’s In It For YouCompetitive Compensation: $25-$31/HRMedical, Dental and Vision Insurance AvailablePaid VacationBonus Program401K Employer MatchFSA/HSA/Commuter Benefits AvailableEmployee Referral BonusBlink Discounted Gym MembershipEmployee Discounted ProductsFriends and Family DiscountsDynamic and dedicated teamSound Like a Good Fit? We’d love to talk to you!Equal Employment Opportunity:At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.Powered by JazzHRSaatva
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