We are looking for a friendly person, with great communication skills to join our amazing Customer Services Team within UWE Bristol’s Accommodation Services Department. If you enjoy helping people, and being able to make a positive impact on their experience in student accommodation, this is the job for you.
This front-line role, supports the 5,500 student residents who come from wide and diverse backgrounds and cultures. Previous experience of dealing with similar customers would be helpful. The students who live on campus are generally away from home for the first time and therefore need help and support with the transition. An understanding of students and student life challenges is essential to the role.
To be successful you will need to have a wide range of administrative experience in customer focussed environments. Experience of customer service is also essential, as well as good IT skills and a grasp of Microsoft Office. We are looking for people who will go the extra mile to help and support our student residents.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – £300m has been invested recently on new state-of-the-art learning spaces and accommodation while we continue to develop incredible new facilities to enhance our offer even further.
Frenchay campus has excellent transport links; as well as being located near the motorway network we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.
We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 36th in The Guardian Best UK Universities 2022 and 39th in the latest Times Higher Education 'Table of Tables'.
We are an ambitious and values led university. We're focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
In addition to progressive pay rates, we offer a wide range of employee benefits including:
- a generous holiday allowance of 25 days
- up to 12.5 bank holiday/closure days per year
- excellent defined benefit pension schemes
- access to employee assistance program
- ongoing learning and development opportunities
- family friendly policies and wellbeing initiatives
- onsite nurseryat our Frenchay Campus.
- Retail savings via the Wider Wallet scheme
- option to participate in the cycle to work scheme
Add your individuality to ours
Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.
Include and edit as applicable: We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.
Further information:
If you would like an informal discussion about this opportunity please contact Charlotte Jones on 0117 328 1915 or email: charlotte12.jones@uwe.ac.uk.
This is a full-time, permanent post working 37 hours per week.
The shift pattern for this post is:
Monday – 11:00-19:00
Tuesday – 11:00-19:00
Weds – 11:00-19:00
Thurs – 11:00-19:00
Friday- Off
Saturday – Off
Sunday – 11:00-18.30
Shifts include a 30-minute unpaid break.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.
Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.
Please note that UWE does not cover any visa or health surcharge costs.