This role is advertised for 20 hours/week worked Monday to Sunday on a flexible rota in the iconic Afflecks building located in the heart of Manchester.
We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
Afflecks is an iconic indoor market home to more than 75 incredible small, independent traders, designers, makers, creators and retailers of all kinds.
Job purpose:
The Customer Engagement Team Member carries out customer relations, administration and marketing activities whilst supporting with some facilities duties to uphold the highest standards as part of Bruntwood’s service to their clients.
As an Afflecks Team Member you will work as part of a team, within a busy environment representing our brand and vision, undertaking a wide range of tasks to ensure a great experience for our visitors and the best environment for our traders to do business in. Using your own initiative you’ll maintain high standards, communication and service levels, ensuring that customer expectations and health and safety regulations are met.
The building is a busy, vibrant environment in the centre of Manchester. Afflecks is one of the most visited locations in the city with thousands of local people, students and tourists entering its doors each week - every day is different and fast paced.
What you'll be doing:
- Be a passionate ambassador for Afflecks and it's independent businesses
- Assisting trader partners with communications and operational issues and escalating any major issues to the Retail Operations Manager
- Liaising face-to-face with trader partners and customers to answer and resolve problems in person, as well as via phone and email.
- Assisting the Marketing team with co-ordinating activities, generating content, and posting/monitoring to company social media platforms
- Placing orders using company systems
- Logging calls for reactive works using company systems
- Maintain high standards of presentation around the entrance and surrounding grounds to the venue as well as all common parts including staircases, lifts, toilets and corridors
- Open and lock up of venue where required
- Completing day-to-day maintenance and cleaning tasks and reacting quickly to resolve any building or standards issues throughout the day
- Assisting with some day to day hosting, maintenance and cleaning
- Undertaking required tasks to comply with H&S regulations, spending your day continually monitoring the building to ensure the safety and security of all company property
- Providing security support, observation and conflict resolution to trader partners
- Ensuring the safety and security of all Bruntwood property, its retailers, visitors, employees and their personal belongings by means of patrolling, observation and taking an active role in safety systems and procedures
- Responding and dealing with any occurrences, incidents and reporting any suspicious activity to the manager
What are we looking for:
- Have a great understanding of the history and culture of Afflecks, and be the strongest ambassador for it's values and brand
- Understand the benefits and challenges of small businesses/independent traders, and be a champion of indie shopping
- Creative, willing to contribute new ideas to assist with ongoing improvement. Is able to identify problems and generate great solutions
- Able to communicate with empathise with a wide range of personalities, an excellent communicator at all levels
- Proven skills within a similar position in a relevant industry e.g. retail, hospitality, building services, relationships management
- A basic understanding of marketing and social media management
- Knowledge of general security/loss prevention techniques in a retail or similar environment
- Good written communication and IT skills
- Able to work independently or under direction, and work alone or collaboratively in a team environment
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. Should you wish your application to be considered under the Disability Confident scheme then indicate this on your application.
We believe that thriving cities with the best, most sustainable futures are those that are culturally vibrant, equal and environmentally conscious. This is why we’re committed to investing in these areas and where our expertise and passion can make the most impact.
Bruntwood is changing the way that people work, by creating workplaces that foster a sense of community, purpose and connection for customers and their surroundings. We curate vibrant spaces that will enable our customers to thrive and grow.