Job Description
Online Pet Care Advisor / Hybrid (Weekend Availability Preferred) Feeders Pet Supply & Chow Hound Pet SuppliesResponsibilities:Responding to customer inquiries about orders, billing and technical issues, loyalty program, services, and in-store experienceEngage with customers directly through phone, email, and live web chatContacting customers to clarify requests, ensuring all necessary information is included, and may route requests to the appropriate departmentFulfill and manage online web orders for Amazon and Walmart storeMaintain customer loyalty and frequency of inquiriesProviding clerical and administrative support independently to ensure a smooth operationSchedule grooming and boarding appointmentsEngage with customers wanting or seeking help with product informationBe flexible and able to multitaskRequirements:Proficient with MS Office: outlook, word, excelWilling to learn eCommerce platform, slack, MyTime, and Hubspot functionalityExcellent verbal and written communication skillsCourteous phone etiquette, professional demeanor, effective problem-solving skills, and patience in handling questions and complaintsAt least one year of customer service experience / inside sales in a retail setting;eCommerce working experience preferredMust be dependable, trustworthy, initiative, motivated, friendly, computer literate, and a quick learner with a great attitude and working ethicsKnow the working priority and how to manage time effectivelyeCommerce operation knowledge is a plusRetail operation knowledge is a plusOur Company:Feeders Supply Holdings is a fast-growing pet retailer, operating stores under the brand's Feeders Pet Supply and Chow Hound Pet Supplies throughout Kentucky, Indiana, Michigan, Ohio, Tennessee, and North Carolina. Based in Louisville, Ky., the company has 60 brick-and-mortar stores plus a thriving e-commerce business. It is one of the major independent pet industry retailers, projected to grow by 8% annually over the next 10 years.Job Type:Flexible schedule for studentsBenefits:Employee discountsIndustry-leading 401k matchHealth, dental, life, and disability insuranceEducation opportunitiesEmployee discountsA free pet food programPaid time off (PTO)Schedule:New hires should expect a regular Monday-to-Friday work schedule during training. However, additional OT weekend hours via remote work and evening scheduling flexibility are highly desirable.Work Location:HybridEducation:High school or equivalent (Preferred)Experience:Customer Service / Sales: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Weekend (Preferred)Work Location: One locationFeeders Pet Supply
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