Job Description
As a leading MSSP in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.The Managing Engineer will guide a team of 6-9 IT Engineers, ensuring that their clients are completely satisfied with the services provided. In collaboration with all internal teams, the Managing Engineer consults, architects, and assists their team with implementing technical solutions on challenging projects. Reporting to the President, the goal is to drive service success that guarantees client satisfaction, maximizing both client and employee retention, and increasing profitability.What you can expect from us:Opportunity to develop and hone your leadership skillsSupport and mentorship from the PresidentA team of engaged IT Engineers who absolutely love what they doA fast-paced role that brings different challenges and opportunities on an ongoing basisAbility to lead the professional development of your team members, with resources to learn, improve, and growEducation assistance and designated days off available to help you and your team pursue education opportunitiesA robust employee recognition and rewards programA flexible schedule with the ability to work in a hybrid environmentCompetitive salary range of $110,000-$140,000, commensurate with experience, as well as comprehensive benefits that include paid time off, medical, dental, vision, life, disability, and 401K with generous matchingWhat we will expect from you:Ability to develop an effective balance between customer and team leadership responsibilities, prioritizing and addressing the needs of both Go West and its customersCommitment to proactive communication and management of expectationsOutstanding leadership and emotional intelligence, with the ability to make quick yet informed decisions with great judgmentCoaching, mentoring and consistent professional development of staffStrong technical skills, as demonstrated by client solutions implemented for customers as an IT Engineer or equivalent experience, and development of your skillset through research, learning, and certificationsProfessional, solution-minded, and friendly demeanor with a strength in building strong business and professional relationships internally and externallyExcellent written and verbal communication skillsDetail-focused personality with a penchant for organization, documentation, and processFacilitate collaboration both between your team members and other Go West departmentsIn office participation for first 90 days; 3 days in office weekly preferred long term at President’s discretionWhat you will be doing:Lead a team of Go West IT’s most skilled and experienced IT EngineersServe as the first escalation point for your team membersSet priorities and assist direct reports with management of customer expectationsFacilitate development of team member skills through training, mentoring, and shadowingDevelop an effective daily ticket review and feedback process with team members to ensure timely labor entry and billing accuracySet realistic performance expectations of team membersProvide a high level of operational and managerial supportCommunicate technical fixes or new technical publications to teamBalance project and service request workload for team membersServe as a backup for other technical managersDesign strategies and ensure that all clients' needs have been tackled successfullyInteract with and monitor the activities of external third-party information technology vendors (e.g., PSA, RMM, Backup vendors, IaaS vendors…)Other duties as assigned by the PresidentJob requirements:2 or 4-year degree or equivalent experience in information systems or similar field, and/or applicable industry certificationsMinimum of 5 years in a Network Engineer or Systems Engineer IT roleMinimum of 3 years in a managerial, supervisor, or leadership roleAuthorization to work in the USExperience with SQL administration, telephony, Linux, SharePoint, or Azure a plus (but not required)Must be able to travel by car to client sites several days per week, loading and unloading equipment up to 30lbsGo West IT is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.Go West IT
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