Job Description
Job Title: Operations ManagerLocation: London, OnSalary: $92,000/yearFull benefits open to having them start from day 1Three weeks vacation to start open to having them start from day 1Job DescriptionReporting to the VP of Operations, the Operations Manager will be mainly responsible for monitoring and managing the operational policy and processes, certifications, and profitability at our Wilton Grove facility. The Operations Manager will oversee all daily results and performances, develop and implement process change and improvement as required. Analyzing data and customer requirements, strive for continuous improvement, optimization, and customer satisfaction in all areas.Main Accountability per EOS: * Process Change and DevelopmentFacility Invoicing & ProfitabilityFacility Certification & ComplianceCustomer management and satisfaction (CPFR, business review, onboarding, reporting, etc.)Main Responsibilities:Manage all operations and activities at the warehouse each day. Coordinate resources, determine priorities, and communicate effectively with team and customers.Ensure all processes, SLA, and KPIs are documented, trained on, and adhered to.Develop and maintain company certifications, ensuring compliance: Goods Distribution Practices (GDP), HACCP, TDG, CTPAT, PMRA, and 6S, among others.Monitor and achieve facility budgetary, billing, and profitability targets.Lead and facilitate the facility and company's Continuous Improvement initiatives.Lead and develop staff, teams, supervisors, etc. Foster an environment of excellence and strong teamwork. Manage facility HR issues in conjunction with the HR department.Run effective meetings, and provide reporting and analytics to senior management as required.Other duties as required.QualificationsWhat we are looking for:Post Secondary Education in a relevant field or equivalent work experienceProven Process Development and Change Pedigree.Experience developing, implementing, and maintaining Policy, Certification and Process, specifically Food and Dangerous Goods Distribution, Warehousing, and Handling.Strong document writing, reporting and analytical abilitiesStrong customer service abilities, with proven experience.Continuous Improvement mindsetExperience operating supply chain software (WMS, ERP, EDI, etc.), preferably Extensiv (3PL central) and Microsoft Dynamics NAVEffective planning, organizational, and time management skillsTraining experience preferredStrong problem-solving and decision-making abilitiesStrong business and operational acumen particularly within 3rd party logisticsDemonstrated initiative, drive, and leadershipAll successful candidates will be subject to a criminal history check, education verification, and reference checks.Additional InformationWhat client offers you as a team member:Discretionary bonus if eligibleEmployee discountsGroup benefits program including Life Insurance, Accidental Death & Dismemberment, Long Term Disability (LTD), Extended Health (e.g., prescription drugs and paramedical services like massage therapy and chiropractors), Dental, Vision Care, and Employee Assistance ProgramPaid time-offGood Life Fitness Corporate membership discountSocial activities and eventsGodspeed Workforce
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