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The Role…

At Soho House, the Head of Membership will oversee the Membership teams responsible for Cities Without Houses (CWH) Membership across for their region. This person will be responsible for creating & curating membership communities for Soho House in new and existing cities across UK & Ireland, driving the day-to-day member recruitment and retention of CWH members for a large number of cities in their region, overseeing all aspects of the member experiences, including events, content and all member communications.

This role will oversee 7 cities across UK & Ireland which are Manchester, Dublin, Leeds, Glasgow, Edinburgh, Bristol and Birmingham with room to add new cities in the future.

The Head of Membership will manage a team of 4 full time direct reports and 1 part time direct report as well as overseeing the part time liaisons that support us in each city. This role will report into the Group Membership Director and be based in London with frequent travel to cities in the UK, Ireland and occasionally Europe.

Main Duties…

• Recruitment & retention: drive regional membership recruitment through an extensive breadth of personal contacts in the creative industries, work to build and strengthen the Committees and applications and be responsible for hitting quarterly member targets for CWH members in your region. Collect and analyse retention metrics as well as member survey data to better understand the needs and wants of the members across the regions
• Team Management: successfully recruit, lead and manage a diverse, high performing membership & events team

• Committees: oversee and be responsible for building, growing and motivating the Membership Committees in your region, ensuring they are of sufficient size and optimally balanced in line with our diversity & inclusion pledge & reflective of the cities they are in

• Events: Foster the creation, implementation and hosting of regular events and experiences for CWH members across your region, ensuring each event delivers the Soho House magic and promotes member engagement
• Communication: execute a communications plan for your region, ensuring your members receive relevant and regular content and communication

• Soho House magic: partner with membership leaders to prospect and recruit high-profile membership for your region
• Liaisons: oversee and be responsible for the recruitment and management of liaison in your cities, setting them objectives and managing their performance
• Membership Quality: review all membership applications ensuring all approved members meet the quality and calibre for membership
• Membership Admin & Introduction: ensure all internal admin processes are followed correctly and all members receive an introduction to Soho House, hosting member introductions as and when required for your region
• Local outreach: Engage in considerable networking and outreach activity in your region to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
• Managing member behaviour: take the lead in all member behaviour in your region, leading your team and making potentially difficult calls to members regarding behavioural issues, detailing notes of the conversations to be documented. Ensure all member behaviour/conduct/attire issues are correctly documented and followed up on swiftly.
• Local Intel: gather intel on the make up of the creative industries in your region, the population, which areas are the cool areas to be in, where people hang out, what trends and challenges are present in the city
• Wider Membership Team: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate.
• Brand Ambassador: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic
• New Openings – support the transition from a City to a House as and when required, working with the House membership team to ensure the member journey is smooth and the member is kept engaged throughout the transition

Requirements/ Qualifications:

• Managing People/Leadership – 5 years experience of recruiting, managing and developing teams. Energetic, flexible, collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administrative initiatives
• Network – the ideal candidate would have a network of contacts in the creative industries across UK & Ireland, particularly in the 7 cities listed in this JD
• Written and verbal communication skills – excellent written skills with experience of writing marketing emails, event copy and emotionally intelligent verbal communication skills with the ability to handle difficult conversations with grace
• Personality - Charismatic, confident and creative personality, ideally passionate in the creative verticals of fashion, art, music and film and a natural networker
• Motivation - Self-motivated and driven to get things done independently without a team around them
• Organisation – a highly organised person with the ability to manage a complex workload and team across the region, prioritise successfully in order to deliver results with a great eye for detail
• Events – experience of programming and/or producing events is a bonus
• Diversity & Inclusion - A well-travelled individual with an educated worldview and a learned appreciation of different cultures, politics, areas, creative groups and social scenes and a passion for promoting the vision of Soho House's diversity and inclusion pledge & policies.
• Systems & software - Daily use of the Microsoft Office Suite, Salesforce and other systems
• Experience – the role would suit someone from a PR or marketing background that has had experience of building relationships, writing copy, having a large network, events, partnership
• Travel - Flexibility to travel frequently around your region, as well as working late nights and weekends as and when required
• Eligibility to work in the UK