Job Description
Have meaningful impact as a Principal Architect (Loyalty).Join the largest general insurance group in Australia and New Zealand.NRMA Insurance has been protecting what matters most for more than 90 years. Part of Insurance Australia Group (known as IAG), we're proud to be one of Australia's largest and most iconic brands.Aligned with the launch of our A Help Company™ brand, we operate a rewards, safety and engagement program, Help Hub, which allows NRMA Insurance customer to receive certain offers, rewards and benefits and also earn and redeem points you earned. The new positioning is a significant milestone for our focus on reimagining the loyalty experience and its promise of help, always.Your RoleJoining NRMA's Customer Loyalty Program team, you'll play a key part in our technology products and services division that creates market differentiation through deployment of resilient, innovative technology and contemporary methods, at scale.As the Principal Architect (Loyalty), you'll enable teams to activate end-to-end digital experiences for customers, colleagues and partners, that are more secure, robust and scalable than ever before, and deliver them with lightning speed. Your thought leadership in the field of Customer Loyalty will support the planning and execution of Loyalty team's strategic priorities and contemporary operating model for future growth.In your role, you'll oversee the lifecycles of application and technology in the Application Portfolio Model (APM) and the Technology Portfolio Model (TPM) to ensure their purpose and value align to strategic objectives. You'll develop and maintain strategy and roadmaps for the Customer Loyalty technology domain across AU to deliver on NRMA Insurance Rewards Program plan.Leveraging your expertise of MarTech strategies and capabilities for personalisation and real-time decisioning, you'll help transform NRMA's loyalty experience and customer journeys.This is a full-time permanent opportunity based in Sydney. About YouExtensive experience in the customer loyalty and MarTech domain / enterprise / solution / technology architecture space in a large organisation, preferably financial industryDemonstrated ability to:Anticipate an organisation's future position on technology-related trends and outline organisational implications associated with major IT trendsCreate cohesive IT architecture applications for information and platforms and produce solution outlines and migration paths for moving from baseline state to target stateOversee the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solutionDevelops, maintains, communicates and provides IT architecture solutions based on business and technical requirementsAssess and communicate the business costs, benefits, risks and issues for alternative solutionsDemonstrable experience with domain architecture, and roadmap development and solution architecture for cross-functional and diverse environmentsApplications close Friday 2 August 23:59pm AEST.ABOUT USYou'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.All this shows up in what we offer:Grow your financial future with 13% superannuation as standardAccess up to 50% off personal insurance, including home and motor insuranceFlexibility through a program called MyFlex - supporting you to live life to the fullJoin great employee network communitiesKeep your skills current and accredited with the IAG Academy portalWe're ready for you. Apply today.Learn more about .IAG
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