Job Description
Job Summary:Family Healthcare Associates (now a part of Catalyst Physician Group) is seeking a Front Desk Representative. Under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.Disclaimer: The Front Desk Representative will be need to be available and flexible with occasional evening and/or weekend shifts.Duties/Responsibilities:Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation. Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate waiting area.Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.Receive, sort, and distribute mail to the appropriate departmentScan patient documents including insurance information into the EMR system.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Provide clerical support to other departments.Collaborate and work as a team with other departments.May perform other duties as assigned.Required Skills/Abilities:Follows all organization policies and procedures regarding insurance protocols and procedures.Excellent customer service skillsUpholds HIPAA and PHI regulationsPunctual and dependent for assigned shiftsEducation and Experience:High School Diploma or equivalent preferredProficient interpersonal relations and communication skills2+ years' experience in customer service or healthcare facility preferredBenefits:Competitive compensation commensurate with experienceMedical, Dental, Vision InsuranceHealth Savings accountLife InsuranceHolidays and PTO401KReferral programs.Catalyst Health Group: Clinical Careers
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