Job Description
Do you want to make a difference within your local community, supporting people to improve their lives through leisure?If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.We are looking for a Swim Lesson Liaison to join our friendly and professional team to assist in managing our Swim School across our 5 centres, as this role will be based across the New Forest contract mobility to travel between sites is required.We are looking for someone who has a passion for swimming and the leisure industry, has excellent communication skills and is IT literate. Main duties will include providing efficient and effective customer service to parents and our Swim Teachers during our Learn To Swim program at our centres, reporting any unresolved issues to the Area Swim Manager and to support the Administration Team when required.The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.Hours: 20 hours a week, Monday to SundayRequirementsExperience in a swim school admin role.Experience of problem solving, customer service and staff management.Experience of using courses & bookings management software (e.g. On Course/Course Pro)A passion for the industry demonstrated through continuous professional development.Good all round computer skills.Good interpersonal skills, able to establish key customer relationships as well as be able to negotiate and persuade people both internally and externally.Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues.To be able to work flexibly with a level of autonomy and decision making confidence.An ability to analyse problems, situations and information/data - think laterally and take decisive action.Excellent communication skills with the strength of character to be assertive and apply empathy where appropriate.Excellent time management skills - able to prioritise and deal with a number of priorities at once.Hard working and self motivated who inspires others with their passion and energy.Mobility to travel between sites.DesirableASA (Level 2) Swimming Teacher Certificate.Higher level ASA teacher/coaching qualifications.An understanding of identifying staff training and development requirements and identifying development opportunities.Experience with coordinating swimming events (e.g. Swimathon).A high awareness of industry developments, new activities, trends and research.Commercial awareness which translates into contributing to a successful and financially viable operation.BenefitsWe want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.Discounted Staff membership (including family members)Incremental holidaysEmployee Assistance Programme - 24/7 confidential, independent and professional counselling.Company pensionVarious insurance and saving schemesFinancial adviceCycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)All this as well as fully funded training and career progression opportunities in a team working environmentClosing date: 2nd August 2024Salary: up to £12,065 per annumFreedom Leisure
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