Job Description
Provide efficient booking service for perioperative patients, ensuring optimal use of booking time, and deliver high-level customer service.Job details Position status PermanentPosition type Flexible full-timeOccupational group AdministrationClassification AO3Workplace Location Brisbane - NorthJob ad reference QLD/RBH579271Closing date 01-Aug-2024Yearly salaryFortnightly salaryTotal remunerationSalary OtherJob duration Permanent full timeContact person Chantelle MooreContact details (07) 3646 8106Access theAbout the roleProvide efficient booking service for all perioperative patients and provide efficient utilisation of booking time available for Consultants and Clinicians. This position provides a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.About youThis successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:Provide professional and high level administrative and frontline support to all patients, visitors and employees, demonstrating understanding, empathy and patience, while ensuring confidentiality, tact, diplomacy and discretion whilst being accountable for the quality of work undertaken.Proficiently complete functions associated with waitlisting and booking patients procedures and appointments including the management of procedure/appointment cancellations, rescheduling and removals using relevant systems in a timely manner.Confidently execute required work through the utilisation of information systems including Microsoft Office Suite, Hospital Based Corporate Information System (HBCIS), integrated electronic Medical Record (ieMR), Enterprise System Management (ESM), Electronic Booking System (EBS), Interpreter Services (IMS) and Operating Room Management Information System (ORMIS).Manage workload appropriately; prioritising tasks, ensuring work is completed within designated timeframes and deadlines are met.Understand and anticipate patient and service needs, including recognising potential issues, undertaking investigations to find and implement solutions in a timely mannerExercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken.Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingBe part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDFurther informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .DocumentsBefore applying for this vacancy please ensure you read the documents below.Application KitApplication KitRole DescriptionQueensland Government
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