Job Description
Law Firm IT AnalystLondonup to £38,000 + BenefitsThis is an office based roleOur client is a regional Law Firm who is now looking to recruit an IT Analyst. The company are seeking a talented IT Analyst to join their dynamic team. If you have a passion for technology, a strong customer service ethic, and a desire to work in a collaborative environment, we want to hear from you.This role would ideally suit someone from a Law Firm IT support background or from a professional services background.Position Overview:As an IT Analyst, you will play a key role in ensuring the smooth operation of the IT systems and providing top-notch support to staff. You will work closely with a team of IT professionals, leveraging your technical expertise to resolve issues, improve processes, and contribute to our continuous improvement efforts.Key Responsibilities:1+ years hands-on related IT support experience in a professional services environment.Strong customer service ethic whether in person, on the telephone or via other forms of digital communication such as email and chat.Able to manage workloads by applying priorities appropriately or as directed with discipline. Appreciation of and able to accommodate SLA and KPIs.Meticulous attention to detail.Willingness to take ownership of tasks and manage them through to resolution.Proactive, ability to be self-motivated and have a continuous improvement mentality.Awareness of data protection and confidentiality principles.Windows Server awareness.Active Directory user configuration experience.Ability to work as part of a team, supporting other team members.Excellent problem solving and analysis skills with good attention to detail.Proactive, ability to be self-motivated and effectively manage own workload.Continuous improvement mentality.Technical understanding of current leading technologies, suppliers and industry terminology.Microsoft 365 awareness and willingness to gain an appropriate level of expertise in core systems such as iManage and Proclaim.This position is a permanent office based opportunity based in London. Salary is in the region of £33,000 to £38,000.Lewis Paige
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