Job Description
Company DescriptionSofa.com has been delivering comfort up and down the country for over ten years. We are pushing the boundaries of traditional retail environments. With a strong focus on design, innovation, and customer satisfaction, we have become one of the leading players in the industry.As we continue to grow, we are seeking a motivated and experienced individual to join our team as a Supervisor in our Sheffield showroom.Job DescriptionYou will be responsible for the efficient and smooth running of the showroom/retail team, reporting into the Area Manager. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.Meet and exceed sales targets and increase profitability in store.Analyse all reports and commercial information available to make improvements to the performance of the showroom.Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justifiedLead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performanceInspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping, systems, and operational proceduresConduct regular checklists with the team, providing constructive feedback and creating development opportunitiesWork alongside the Showroom Manager on implementation of visual standards, key events/changes and implementing promotionsNurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guidesTackle potentially challenging situations constructively and professionallyAct as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership, guidance and support.Demonstrate an interest in the Company’s objectives and performance, and support the business’ strategy through effective teamworkEnsure all showrooms are adhering to the company H&S guidelines and legislationQualificationsAt least 2 years' experience in a retail management role. A background in interiors is preferredExcellent communication skills, both verbal and writtenProven track record of internal progression and developmentExcellent leadership and decision-making skillsAbility to multitask and work efficiently under pressureA confident decision maker with strong analytical and problem-solving skillsProficiency in Microsoft Office & good computer skillsThis is a full time, permanent role, 40h per week over 5 days, to include evenings and weekends.Additional InformationBasic rate salary £25,116 per annumMonthly & Quarterly Commercial BonusesMonthly Group Rewards and RecognitionLong Service awardsJoin the Fearless1000 Incentive Scheme watchvideo to find out more * We offer a wide range of Development Courses with National Qualifications28 Days HolidayDiscounted Gym membershipGroup Wide 20% Discount across all Frasers Group brandsSofa.com
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