Job Description
As Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian's shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.About the roleJoining the Network Services team based in Silverwater, you will collaborate with a highly skilled team to manage diverse IT environments across several geographies. You'll work in a dynamic and responsive IT Operations environment supporting our Franchisor offices and franchise stores across Australia, New Zealand, Ireland, Singapore, and Malaysia.Your primary responsibilities include managing distributed Cisco (wired and wireless) and Fortinet environments in our franchise stores, as well as Juniper, Fortinet, and F5 technologies in our Data Centres.Responsibilities include:Leading by example, showcasing your expertise in operational change management, and creating, updating, and maintaining comprehensive network documentation.Delivering exceptional customer service through efficient service request fulfillment.Driving Business-As-Usual initiatives including installation and upgrading of network systems.Troubleshooting and escalating incidents and problem management cases across franchise store, corporate and data centre networks.Analysing faults raised with external vendors and recommending effective and appropriate solutions.Actively participating in project related activities.About youYou will possess a relevant qualification and a Cisco CCNP certificate or equivalent, with experience in a large enterprise environment. You have strong problem-solving, analytical, and investigative skills. You are customer focused, results oriented, self-motivated, and capable of performing well under pressure.You will also have:Experience/familiarity operating on Cisco and Juniper devices.Experience/familiarity with Fortinet Firewalls.Technical writing and documentation skills.Excellent verbal and written communication skills.Proven skills in time management and building strong stakeholder relationships.Experience with cloud technologies (such as Azure Private, Public & O365).Experience managing remote access solutions, such as SSL-VPN.Administration experience using SolarWinds NPM, NCM, and IPAM modules.Experience with the following will also be an advantage:Juniper JNCIS Certification or equivalent.F5 (APM, LTM, GTM & iRules) experience.Other Network Management platforms, such as AKIPS.This opportunity will provide:A competitive salary + opportunities for salary packaging & novated leasing.Career progression and development.Experience working with an Iconic Australian Retailer with global success in NZ, Asia, and Europe.A supportive team environment that celebrates diversity and promotes job flexibility and a healthy work and family life balance.Opportunities to make discounted purchases on a great range of products and services.Have we got your interest?Apply now to be considered to join our dedicated team.Please note that only people with the right to work in Australia should apply for this position.Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we'll be in touch.Advertised: 26 Jul 2024 AUS Eastern Standard TimeHarvey Norman
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