Job Description
Competition # : 43509Department: Health and WellnessLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 31-Jul-24 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including the Nova Scotia Health Authority and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.About Our OpportunityAs a valued member of the System Integration Digital Health team, reporting to the Director Digital Strategy & Governance. This position is responsible for gaining a deep understanding of the patient experience within the Nova Scotia Health System and providing insights on impactful actions to strategically improve the digital delivery of care.Primary AccountabilitiesAs the Patient Experience Lead, you will be:Focused on enhancing patient experiences and insights as they interact with the Health System, emphasizing how their digital journey has been supported and improved.Identifying patient needs through data, insights, and engagement to guide our investments in digital solutions.Identifying where the system can continuously improve their digital delivery.Support the development of policy and guidelines as it relates to patients.Act as a compassionate leader advocating on behalf of patients.Qualifications and ExperienceAs the ideal candidate for this position you will have a bachelor’s degree plus 6 years of progressive experience in a related field. An acceptable equivalent combination of training or experience may be considered.To be successful in this role you will be:Self-motivated with a positive and professional approach to management,A relationship builder, problem solver and continuous learner,Deep understanding of process mapping, lean methodologies, and improvement,A servant leader who is passionate about driving change on behalf of public,Highly organized, confident communicator and advisor.You will possess:Significant experience managing engagement with internal and/or external stakeholders,Extensive knowledge and understanding of government, and familiarity with the NS health system including health authorities, long term care, primary care and more.Excellent strategizing, organizational and planning skills,Superior project management and time management skills.In addition to the above, you will possess strong skills in Microsoft OneDrive, Microsoft Teams, Word, Excel and PowerPoint, and the ability and desire to learn new programs. Experience using Microsoft Dynamics 365 for the purpose of correspondence management would be considered an asset.You will have excellent interpersonal skills and have a high level of competence in both written and verbal communication. As decisions and recommendations may be highly sensitive and political, you will have excellent judgement, a high degree of professionalism along with respect for discretion and confidentiality of information. You must be able to effectively prioritize and respond to high volumes of work.We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here:Working ConditionsNormal work week is 35 hours/week, 7 hours/dayMay be required to work overtime on occasionHybrid Working Arrangement AvailableWhat We OfferCareer development where you have access to career guidance, tools, resources, and ongoing training for every stage of your careerEngaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategiesCountless career pathsDepartment specific flexible working schedulesPay Grade: PR 17Salary Range: $3,107.16 - $3,649.33 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.Government of Nova Scotia
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