Job Description
Job DescriptionPurpose of the JobQuintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs.Quintet has embarked on an ambitious transformation journey and we see process standardization as a key efficiency enabler, allowing us to find synergies across the Group, move in future to a more harmonised IT Architecture and ensure a front-to-back collaborative way of working whilst reducing operational risk.A dedicated function to drive Process Management has been created, and we are currently seeking an experienced Senior Business Process Manager to join this team.The ideal candidate brings a strong background in project management, specifically within the wealth management / banking industry and ideally a previous experience in consulting. The successful candidate will be a strong change agent, with the proven ability to influence senior stakeholders and obtain buy-in to deliver against agreed objectives, deliverables and timeline. He/she will be deploying a consistent methodology to redesign front-to-back processes across the Group, acting as a multiplier - coaching process owners and experts in the business to support them in implementing the new ways of working. This role is a unique opportunity for an impact driven change leader to drive a major transformation in a highly complex environment across 5 countries– Luxembourg, Belgium, the Netherlands, Germany and the UK.Travel across Quintet offices is required punctually.Key AccountabilitiesUsing an established process redesign methodology, drive cross-functional teams to re-design core processes front-to-back to improve client & employee experience, increase efficiency and reduce operational riskCoach, motivate and influence key stakeholders, including process owners, to obtain buy-in on redesigned processes across function and 5 locationsFacilitate change, overcome resistance and induce followership, promote a culture of continuous improvement: be an influential change agentIdentify, plan and deliver innovative and efficient solutions with process owners, incorporating industry best practices and emerging technologiesContribute to the harmonization of our internal control framework, collaborating closely with risk and compliance teams to ensure all key inherent risks & controls are identified and mitigated effectively and efficiently along the processTranslate process enhancements into projects across multiple locations – define scope, milestones, key dependencies including technological implications, develop project plans, track progress, identify and escalate risks & issues to senior managementCoach other team members and process owners to deliver against agreed timeline, budget and scope whilst adhering to high quality standards.Demonstrate a strong “can do attitude”, finding solutions to the problems and challenges raised with a hand-on approach.Knowledge and ExperienceMaster degree in Business Administration or Engineering SciencesMBA additional asset * 10+ years of experience in financial services, of which at least 5 in Management Consulting2-3 years’ experience in a controls / risk management function or projects are a strong plusPrevious experience in Wealth Management, Asset Management or Financial Services is a mustAttributes and QualitiesBanking industry experience: deep expertise in front-to-back (private) banking processes, products and services is crucial. Familiarity with regulatory requirements and compliance standards in the banking sector across Europe is also important.Analytical and written communication skills: ability to derive key messages from data and present findings in a compelling story to senior stakeholdersStrong organisational skills, ability to manage multiple initiatives, whilst balancing overlapping requirements from both a resource and topic perspective, in the most efficient manner.Communication & collaboration: proven ability to influence and communicate effectively with all levels of the organisation (verbally and in writing).Ability to develop strong interpersonal relationships.Process re-design: experience in process management, analysing and optimizing business processes to enhance efficiency, reduce waste, and streamline operations is important.Risk management experience: previous experience in a risk management function designing / performing controls, identifying & mitigating risks is a strong plus.Technical SkillsProject management qualifications e.g. Prince 2, PMPLean Six Sigma – Black BeltLanguages SkillsFluency in English is a mustFrench is desiredGerman & Dutch are additional advantagesJobs.lu
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