Job Description
OverviewField Support EngineerWe are looking for a Field Support Engineer to join our team. The Field Support Engineer is responsible for a wide variety of tasks such as integration and commissioning of autonomy hardware, deploying, testing, and tuning autonomous vehicle software and dynamic controls, coordinating tests with asset managers, on-vehicle testing and validation, and reporting of test results to controls engineers, autonomy engineers, and management.The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand AutonomouStuff.The Location: Hexagon is a global company with locations around the world. This position is based in the Perth, Western Australia area with regular Fly In Fly Out (FIFO) and/or Drive In Drive Out (DIDO) operations at mine sites.ResponsibilitiesAs Field Support Engineer, you will:Integrate, debug, and commission drive-by-wire and autonomy hardwareIn-production facility and in-field, FIFO, deploying and testing of autonomous vehicle software and dynamic controlsPerform test execution for new firmware, software, or hardwareDeploy software on embedded Linux controllersDevelop test plans and schedulesDevelop test instructions for vehicle operatorsRegular reporting and discussions with NPI development teams to debug issues, provide product improvement suggestionsAnalyze, coordinate, and perform failure analysis activities to identify root cause of customer reported issuesAct independently with minimal supervision to conduct data collection and complete required vehicle performance testsContribute to customer documentation and training material for various software applicationsAssist customers with configuration and ongoing usability of system hardware and softwareQualificationsMust-Have:Bachelor’s degree in an engineering discipline or equivalent experienceBasic hands-on vehicle electrical and hardware install experienceAbility to work FIFOKey Success Factors:Ability to comply with requirements to travel to mine sitesPrevious field-follow experienceProfessional, and comfortable with customer facing roleAdaptable to fast changing requirementsProblem-solving skillsFlexibility to support various projectsNice-to-Have:Automotive Electrical experienceVector CANape, CANalyzer, CAN hardware tool experienceCAN bus communication and diagnostics experience (J1939)Experience with testing of controls and actuatorsExperience with data acquisition equipment (National Instruments tools, Somat Edaq, etc..)Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. If you have any questions about the role or our company, please email our team at and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.Hexagon Geosystems
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