Job Description
Australia’s most recommended bank is looking for a Residential Credit Assessor within our growing Customer Operations Department.ING Customer Operations is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia. ING currently operates in the Consumer, Residential and Commercial markets. At ING, our Credit Assessors are honest, prudent and responsible because they play a critical role in our lending businesses. This role will assess credit and loan applications or variations for residential mortgages.You’ll be in your element in this role if your ideal day includes providing outstanding customer service to ING Customers and Brokers, resolving loan enquiries, appeals or complaints in a timely manner.This role is a permanent position based in Sydney.What you’ll doAssess PAYG applications and progress to self-employed in residential loan productsReview credit and risk assessments for loan/credit applications or variations within an allocated Delegated Lending AuthoritySpecialise in credit/risk analysis, customer segmentation, conveyancing and banking processesUphold ING policies and procedures (including ING’s underwriting guidelines, compliance and risk) to avoid unacceptable operational riskApply superb detail and attention to all transactions to consistently meet KPI’s and quality indicators such as ‘Moments of Truth’Operate within the ING service delivery guidelines to ensure that all credit applications are completed within the deadlines as set to meet optimal business outcomesWhat we’re looking forPreviously held a Delegated Lending Authority (DLA) of at least $1m in a Residential or Commercial setting or $60k within a Consumer/Retail finance setting (essential criteria)Excellent coordination and communication skills to confidently liaise with internal and external stakeholdersSound knowledge of lending practices including policy, valuations, mortgage insurance, procedures and banking regulatory requirementsStrong mathematical and statistical analysis aptitude2+ years of recent experience in the finance industry in residential mortgages assessmentA passion for strong customer service ethics and is delivery focusedWhat’s in it for youDrop everything and learn with over 16,000 professional and personal development courses to choose fromDiscounted ING Health InsuranceAn additional Rest Day to support your wellbeingAn IMPACT day to volunteer on approved sustainability activityAbout UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.Sound like the kind of place you’d feel at home? We’d love to hear from you.Need more?Contact Sabrina Huynh, sabrina.huynh@ing.comApplications close Friday, 26th of July 2024.Before you applyHere at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your managerStill in two minds?At ING, we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application. Don’t miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what we’re all about.ING
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