Job Description
Company DescriptionFairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with 360-degree views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSThis experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.Job DescriptionLead and manage all aspects of the Front Office department and ensure all service standards are followed for Front Desk and Bell, and support Valet, Concierge and Royal Service/Reservations as needed.Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practicesHandle guest concerns and react quickly, logging and notifying proper areasManage the departmental budgetBalance operational, administrative and Colleague needsReview current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.Review the room availability and check status of departures on a daily basis.Lead, coach, train, and mentor the Front Desk and Bell team ensuring the correct sequence of events for proper registration and checkout of guests.Manage staffing levels as occupancy fluctuates, and assign breaks and tasksDrive the standards throughout the department, maintain consistency, and conduct audits for successful quality program results (LQA/Forbes/Amex).Ensure efficient guest registration, check out, and telephone service. Ensure that their duties are completed in accordance with established policies, procedures, and standards.Resolve guest and employee concerns expeditiously in a manner.Attend pre-conference meetings, review all group resumes, and handle group requests for front office.Handle emergency procedures, emergency panel, and communication to guests during crisis situations.Ensure efficient Talent Selection process within the department by leading recruitment efforts and talent management of team membersChampion employee engagement initiativesEnsure monthly forecast for Front office is accurate and on target.Execute labor standards and productivity in line with hotel target.Develop and implement trainings & SOP’s to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA/Forbes), Employee Engagement (EES) and Guest Loyalty (ALL).Champion the Loyalty program initiatives and enrollments in line with hotel targetParticipate in ongoing training of associates for continued performance improvement.Maintain a daily log of all guests’ opportunities with corrective action steps.Perform duties of front desk and royal service as requiredOther duties as assignedQualifications3+ Years of previous leadership experience required, preferably in luxury settingPrevious Opera Cloud Property Management System experience preferredPrevious experience in handling emergency protocols requiredComputer literate in Microsoft Office applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem-solving abilitiesResults oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressureHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPreviously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer serviceProven record to coordinate a department to make gains towards targeted GSI, GOP, EEI resultsMust be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determinationAbility to analyze data and trends and create strategies for improvementAdditional InformationWhat is in it for you:Salary Range: USD $76,000 to $85,000Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHAccor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont
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