Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
.
Job Description
Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.
CXM Best Practice is a dynamic consultative selling and insights team that works directly with customer senior executives and digital leaders in driving digital transformation strategy. Every member of our global team is executive-ready and passionate about how social media and digital technologies can be leveraged to drive new value and transform the customer experience. The ideal candidate for this role will be able to establish executive presence and credibility with senior leaders. Delivering a vision of people, process, and technology.
CXM Best Practice partners closely with the global Sprinklr Field Sales organization in managing customer engagements and leads the development of repeatable & scalable business case tools and best practices across the organization.
What You’ll Do
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You will work as part of a team charged with guiding how global brands use social and digital solutions to drive digital transformation and a unified customer experience.
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You will work with CEOs, CMOs, and CTOs of some of the biggest brands in the world in shaping digital strategy and in driving strategic change initiatives with executive teams.
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You will build relationships with multiple stakeholders and influence their views regarding how social and digital technologies enable business strategy. You will excel in defining current-state challenges and charting a path toward each organization’s desired future state.
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You will partner with cross-functional teams in engaging with customer marketing, customer care, advertising, and line-of-business organizations.
Who You Are & What Makes You Qualified
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You have a track record of sustained success with at least 10-12 years of overall business experience with leading global firms, focused on digital strategy, consulting, and/or sales & marketing. Bachelor’s degree required; MBA or other advanced degree strongly preferred.
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You are highly consultative in your approach, preferably with global consultancy experience (e.g. McKinsey, Bain, BCG, Accenture) or strategy implementation on the brand side with at least 2-3 years as a consulting project manager focused on digital change initiatives.
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You also have an additional 4-8 years of consultative sales, business development and/or marketing experience in B2B technology infrastructure, software and/or SaaS (preferred) with experience working across multiple industry verticals.
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You have deep expertise in strategic digital transformation within the Enterprise and bring a strong business executive mindset - the ability to understand a company’s business strategy and build a compelling business case from start to finish.
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You carry significant credibility at the Senior Executive level and are able to communicate confidently and clearly with executives at all levels of customer organizations.
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You have experience working closely with Sales, Solutions Consulting, Professional Services and/or Success Management professionals and are highly effective in building relationships and aligning/managing expectations across multiple stakeholder groups.
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You are passionate about CXM, social media and digital technology. You are hugely curious and will constantly look for ways to enhance your knowledge of our industry, market, and competitors to provide the sales edge needed to help our Field Sales organization drive revenue.
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You are comfortable in a dynamic and fast-moving small company environment. You are a consummate team player, but also are a self-starter and highly resourceful.
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Most importantly…..you love the Customer Experience revolution! You understand that the entire relationship between global brands and consumers is changing. Your ability to embrace this change and understand how social media is redefining enterprise digital strategy will be critical to your success.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this
form
, and we will reach out to you. If you have additional questions, please contact
accommodations@sprinklr.com
.