Overview:
Looking to start your career but unsure about going to University?
Are you interested in exploring the world of professional services in IT Support ?
We might have the perfect Apprenticeship for you!
University is not for everyone for lots of reasons and we really understand that. Here at Barnett Waddingham, we can support you through a real alternative with our IT Support Apprenticeship. The apprenticeship starts in September 2023 on an 15-month training programme which will provide you with a professional qualification and give you lots of support from our friendly teams because we want you to succeed!
Once you qualify, we offer many progression opportunities with a career to be proud of! PLUS, YOU GET PAID A HIGHLY COMPETITIVE SALARY WITH NO UNIVERSITY LOANS TO PAY BACK!
IT Support Apprenticeship
Locations: London
Start date: September 2023
Apprenticeship Level: Level 3 Infornation Confirmation Technician Apprenticeship
Selection Process: CV / Telephone Interview / Assessment Centre
We are proud to be a leading independent UK professional services consultancy at the forefront of risk, pensions, investment, and insurance. With a team of more than 1,500 people in nine offices around the UK, we work to deliver on our values and our promise, ensuring the highest levels of trust, integrity, and quality. As well as the client facing financial and pensions business areas we also have our vital support teams such as Marketing, HR, IT (software development and IT support), Secretarial and Governance teams.
We were recognised as being one of the 'best places to work in the UK' in 2022 and people who join Barnett Waddingham tend to stay, thriving in a professional learning environment and caring, friendly culture. Our aim is to support and look after you as you embark on your first steps to an amazing career with us!
You might be thinking “but I do not know anything about pensions or financial services, and will I enjoy it”? this is where Barnett Waddingham will help you – we understand it can be very daunting starting your first job after school or college and we can help you make that transition into the workplace with our friendly teams to support you. We also have fantastic social events organised by each team which you can get involved in too!
What will you do as a IT Support Apprentice?
The role of the IT Support Technician is varied, and you will be the first line support to Barnett Waddingham IT systems infrastructure. A typical day will include:
- Responding to IT related tickets whilst prioritizing issues
- Provide IT Support to the local office users
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Escalating issues to the relevant teams
- Mobile device management including setup and distribution
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Setup of laptop hardware, peripherals, and user troubleshooting
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Document fixes and troubleshooting techniques and distribute this information to the IT support team to improve efficiencies
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Participate in team meetings with all team members to discuss projects, issues, and team performance
Working with our training provider Baltic Apprenticeships you will study the Level 3 Infrastructure Technician Apprenticeship whilst working in the role. The program is well structured, with the support of a skills coach, friendly mentors, and line managers to ensure you succeed in your role and study.
There are lots of opportunities to develop into beyond your initial apprenticeship including progression through the department or into Network Engineering or Cyber Security Level 4 Apprenticeships or transferring into a different sector of the business. We firmly encourage in the continuation of your career progression with support for further study if you so wish to do this.
You will need to demonstrate a strong desire to work in an IT support role, be customer-focused with good attention to detail. You will demonstrate a positive attitude with a pro-active and organised approach with good problem-solving skills. You will need to have strong communication skills to be able to build effective working relationships with your team members and you will be keen to develop new skills. You could already have some of these skills through a part time job, work experience/volunteering or any hobbies/interests you have.
Ideally, we would like to see education up to A-Level standard with grade C or higher in 2 or more subjects. You will need a minimum of 5 GCSE’s Grade 4 (C) or equivalent including Maths and English
Please apply with your CV. We will then invite you to a short telephone screen with one of our friendly Early Careers team followed by an introduction call with the Training Provider. Successful candidates will be invited to attend an assessment day or interview in our office. If you would like to ask any questions before applying, please contact the Early Careers team on earlycareers@barnett-waddingham.co.uk and one of the team will get back to you. As we're happy to answer any questions you might have!
What's in it for you?:
Core & Flexible Benefits:
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Competitive discretionary annual bonus
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Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
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A generous pension scheme where we contribute 8% of your salary from day one of your employment
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Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
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A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies
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Fresh fruit, hot and cold drinks provided free of charge in all of our offices
Giving Something Back:
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1 paid volunteering day per year as a commitment to our Corporate Social Investment
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Support your favourite charity with the "Give as You Earn" option
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Match-funding for individuals raising money for a recognised charity
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Our corporate social investment programme is an integral part of what we do and is focused on ensuring that our overall impact is a positive one. We recognise that we have an impact that goes beyond our core activities.
Values: our values are PRINCIPLED, RESPECT, QUALITY AND PARTNERSHIP - they are important to us and we want them to be important to you as well.
Wellbeing: employee wellbeing has always been important to us and our approach is to create an environment where individuals will be engaged at work, successful in what they do and able to achieve their full potential, benefiting both their self and the business. BW offer a great range of employee benefits as we believe it's important individuals are supported in making choices which are flexible enough to meet their needs and help support their wellness.
Diversity: we are committed to having a diverse and inclusive workforce where people from all backgrounds, beliefs and perspectives can thrive, feel welcome and develop to their full potential. We are committed to equality of opportunity for all and welcome applications from all suitably qualified candidates, regardless of their race, sex, gender reassignment, sexual orientation, disability, religion/belief, age, pregnancy and maternity, and marriage and civil partnerships. Our recruitment processes are designed to be fair and consistent and enable candidates to compete on a level playing field. We recognise that diversity today means more than race and gender. This is why we created an environment where a variety of different voices are encouraged and heard through our employee network groups. The groups work together to build an inclusive and diverse place for us all to work. We have attained the Disability Confident Committed status and are actively working towards the next level, Disability Confident Employer.
Your progression: we offer career progression opportunities and a focus on training and professional development to provide you with the tools and skills to thrive. We also offer study support for relevant professional or skills qualifications.
Other activities: we have clubs, sporting events, social, cultural and belief groups across our offices if you’d like to join in and meet like-minded people.
Accessibility
Please visit AbilityNet should you benefit from advice on making your device easier to use if you have a disability.
Should you require information in a different format, have other accessibility or reasonable adjustment requirements
or if you find any problems not listed on this page, please contact careers@barnett-waddingham.co.uk
or call us on 0333 11 11 222.
Postal applications should be sent to: Talent Acquisition, Barnett Waddingham, St James's House, St James Square, Cheltenham, Gloucestershire, GL50 3PR
Not quite the right opportunity for you this time?
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