Job Description
The Blackberry Clinic have an exciting opportunity for a Health Adviser to join us working full time with our multi-disciplinary teams in Ashford, Kent. Delivering Health Assessments and primary care services including earwax removal and sexual health checks, providing care to patients undergoing procedures, assisting the doctors with x-ray and ultrasound guided injections, the overall management of the patient’s pathway and additional services as they are added. This role will also include elements of administrative work.
The ideal candidate should be energetic and proactive, possessing excellent interpersonal skills and a professional manner. They should be organised and experienced in working in a fast-paced environment and possess a reasonable level of IT competency.
All training will be given as part of a programme. The successful applicant will be motivated to develop new skills and work well as part of a team but be confident to work autonomously as required and be adaptive to cover both the clinical and administrative needs of the role.
The clinics have a treatment suite to provide x-ray and ultrasound guided injections and the successful candidate will assist the doctor during procedures, monitor the patient following their treatment, organise follow-up appointments and complete the associated patient administration.
Who are we:
The Blackberry Clinic group was established in 1988 and has 24 centres across the UK. We are experts in treating acute and chronic back pain, muscle sprains, strains, arthritis and other joint conditions causing pain or discomfort. We offer a full service for the treatment and rehabilitation of sports injuries for all levels of sports men and women and offer health screening and health assessment services in partnership with Bupa Health Clinics.
Health Adviser Key Duties and Responsibilities:
· As a Health Adviser, you will work within a team to ensure the highest standards of health assessments are delivered to our clients. Working closely with the onsite GPs and Physiotherapists you will strive to ensure our customers receive a comprehensive and pleasant service including:
· Supporting the service delivery of health assessments to customers.
· Maintaining accurate client records and supporting throughout the end-to-end process.
· Promote and encourage a healthier lifestyle in accordance with Bupa’s current clinical policies.
· Carry out clinical testing including; Body composition analysis, spirometry, heart rate monitoring, diabetes blood test markers, blood pressure measurement, cholesterol profiling, anaemia blood test markers, electrocardiograms, audiometry and functional movement screening.
· Create individual lifestyle action plans using motivational interviewing techniques to promote behavior change.
· Help to ensure the centre is compliant with regulations set by the CQC. I.e: Hygiene, confidentiality, customer service and health & safety.
· Providing primary care services including earwax removal and sexual health checks.
· Delivering Sub-max VO2 fitness testing.
Key Healthcare Assistant Responsibilities:
· Preparing the treatment suite for the doctors to perform injections under x-ray guidance (training given on fluoroscopy unit).
· Using aseptic technique to prepare the equipment necessary to perform procedures.
· Assisting the doctor throughout the procedure, maintaining a sterile field.
· To support and monitor the patient pre, during and post procedure.
· Be the first port of call immediately after procedures for patients to be able to discuss their aftercare and any worries they may have. For this you will need to ensure that you are fully up to date on all procedures performed at the clinic and that you understand the potential complications, signs and symptoms to look out for.
· Ordering, safe storage and stock control of medical supplies.
· Maintain accurate patient records.
· Carry out medical audits (training given).
· To process billing of treatments to insurance companies (training given).
· To be up to date and knowledgeable re insurance companies and codes so that the invoicing can be done correctly and efficiently. You will also be the first port of call for insurance company queries therefore you will need to ensure that you keep up-dated whilst maintaining data-protection at all times.
· IT skills are essential (including Word and Excel).
· The suitable candidate must have good initiative and be able to work independently or as part of a small team.
Required Skills & Experience:
· Education to degree level or equivalent in exercise physiology, sports science, human biology or nutrition related subject is essential.
· Accurately recording information and working to clinical procedure.
· Excellent interpersonal and communication skills – both written and verbal.
· Customer facing experience.
· Full driving licence and access to a vehicle.
· You will be required to have flexibility to travel to the different sites within the Blackberry Group (Please see website for further information) providing cover to both the Blackberry orthopedic team and Bupa Health Assessment team.
Salary
Starting salary £21,000 per year, increasing incrementally to £26,000 per year over 3 years upon completion of service milestones.
Desirable Skills and Experience:
· Experience of performing measurements or assessments in a health and fitness or medical environment would be desirable.
· Experience in venipuncture techniques.
We have a duty to apply to the Disclosure and Barring Service (DBS) for disclosure for any successful candidates.
Due to the volume of applications, if you have not heard back from us within 4 weeks, please presume you have been unsuccessful on this occasion and the Blackberry Clinic would like to thank you for your interest in this role.
Job Types: Full-time, Permanent
Salary: £21,000.00-£26,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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