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The opportunity

Cardiff Met Sport is the driving force behind sport, physical activity, health & wellbeing in Wales’ Capital City. Our mission is clear – ‘to profoundly enhance the lives of our communities, making them healthier and stronger as an outcome of engaging with us’. We work in partnership with a range of local, regional and national partners to develop and manage sector leading sport facilities including, the National Indoor Athletics Centre, Tennis Centre and Archers Arena on our Cyncoed Campus along with a number of 21st Century Schools across the City. We also strategically lead the delivery of a wide variety of cutting-edge development programmes across schools, communities, clubs, workforce, and health & wellbeing both on our campuses and throughout Cardiff. To continue to achieve all of this, we need ‘game changers’, people with drive, passion, creativity and flair who see hurdles rather than problems, can think differently and want to make a positive and lasting impact on people’s lives, in Wales and beyond.

To deliver the sports facilities that meet these demands, we rely on a workforce that is able to work across areas of the business, including front of house and within the sports facilities to assist the team in providing a high-quality facility, a safe environment in which to train and compete, and a great customer experience.

To help achieve this, you will:

• Assist the Operations and Administration team in the efficient, effective and economic delivery of services and the utilisation of resources to fulfil the requirements of Cardiff Met Sports Facilities.
• Be responsible for delivering high levels of customer care and service delivery from the sports facilities areas.
• Under the direction of the Duty Manager ensure the sports facilities and associated areas, the sports programme and service delivery are of the highest standard during all hours.
• Assist the Duty Manager to ensure that the Centre is operated at all times in accordance with all current legislation and statutory requirements (in particular the H & S at Work Act).
• This role will require you to be able to work both front of house and assisting the team across the facilities, and is therefore an ideal opportunity for someone wishing to gain experience and knowledge necessary to a career in Sports Facilities Management.

What you’ll do – key duties

• Be responsible for the day to day operations of the campus sports facilities and associated areas in terms of lifeguarding, setting up/ break down of facilities and equipment, security of facilities, cleanliness and tidiness, safety of customers, dealing with emergency situations, as well as front of house/reception duties,.
• Assist under the supervision of the Duty Managers in the implementation of the sports programme ensuring the needs of students, staff and external users are met.
• Liaise with the Duty Managers to ensure the sports facilities and light/basic equipment are properly prepared and reinstated according to the programme of activities.
• Assist and advise customers regarding booking enquiries, in addition to checking and to challenge unauthorised entrants and prevent inappropriate or illegal use of the sports facilities and equipment. This may be face-to-face, by email or by telephone.
• To deal with all enquiries related to the sports facilities and associated areas such as bookings, memberships, prices, directions to facilities and to issue written material where appropriate.
• Provide back up and support within the staffing structure and carrying out the duties of another member of the sports team in the event of absence, holiday or illness.
• Deal with lost property items and to record and store items in an appropriate manner in conjunction with the Duty Manager.
• Keep regular checks on all light/basic equipment to ensure repairs and hygiene are maintained.
• Monitor the safe usage of the facilities in line with the university Health and safety guidelines.
• Control access to all campus sport facilities, locking and unlocking as required.
• Complete daily checklists of facilities, reporting back any issues via online check list as well as direct to the Duty managers
• Be responsible for specific sports/ancillary areas as agreed with the Duty Manager and to ensure they are kept clean, tidy and safe at all times.
• Undertake other discrete areas of responsibility and/or specific projects as may be required and agreed, from time to time by the Duty Manager or Operations Manager.
• Ability to work as part of a team.
• Effective communication and time management skills
• Ability to use computer system including Microsoft Office and electronic booking systems / platform.

What you’ll bring – essential experience & strengths

• A Good understanding of customer care and health and safety issues
• Previous work experience in a customer orientated environment

What you’ll have - essential qualifications

• 5 GCSE (A-C) or equivalent
• An NPLQ and First Aid Qualification is not essential to apply for the role, but if you are successful you would be expected to achieve these qualifications within 1 month of the appointment

Why join Cardiff Metropolitan University?

In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.

In addition, the University offers highly competitive terms and conditions including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous contributions.
• Flexible and remote working opportunities.
• Excellent family friendly policies.
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
• Access to all library facilities.
• Salary sacrifice schemes including cycle to work.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

If you would like to talk with us about this opportunity please contact Wendy Rogers, Head of Operations at wrogers@cardiffmet.ac.uk

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Further information

Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.