You will are a highly analytical, self-starter, process design expert who can partner with teams across Business and Operations to identify opportunities for re-engineering and help teams meet goals and objectives in line with their Line of Business (LOB) strategies.
Job Responsibilities
- Performing various design and analytical roles that support overall development of Operational strategy and Target Operating Model design at both the divisional and business unit level including: i dentifying convergence and streamlining options between similar functions in the same and differing business units , a ssisting business units in understanding their strategic drivers and converting these into strategic long-term objectives and business cases that provide the platform for detailed design work to start , w orking with our business units to develop optimal organizational models that allow them to best place their people to meet their strategic objectives , l eading workstreams in complex projects to identify opportunities to become more efficient, identifying cost reduction opportunities, applying new technologies as well as re-thinking the business and operating models , w orking with regulatory, client excellence and business-aligned teams to interpret new requirements and how they can be accommodated into their Target Operating Models . p artnering with data strategists on defining data architecture strategies that may include reporting rationalization; reference data reviews; data governance and control processes.
- Leading and executing high value automation critical projects and team resources to reengineer and, automate processes and workflows in partnership with Technology and business users. This includes: m anaging key stakeholders and leveraging a mix of technical resources and citizen developers across engagements , u sing analytic tools to perform basic data analysis to assist with root cause analysis and identify opportunities for automation , d eveloping BPM models to describe current state as well as target state design including Business Decision Modelling requirements , m anaging, and delivering a portfolio of high value engagements that drive measurable business value to the organization's bottom line , w orking with technology to create required infrastructure to support the capability of low code automation , b uilding a portfolio of projects in a business consulting environment, and supporting all aspects of its execution lifecycle including requirement gathering, solution architecture, solution development, testing, deployment and continuous improvement.
- Supporting team development and contributing to the growth of the capability through continuous delivery, enhancement and service innovation by: h elping develop the methodologies and skills of the team by joining and contributing on one of our development pillars , p resenting and communicating ideas and designs to the wider team management teams plus line stakeholders in Operations as necessary and p artnering with data and technology teams to identify and develop reusable assets for data sourcing and other micro services.
Required qualifications, capabilities, and skills :
- Experience in business process management, process design, re-engineering, automation, technology consulting, and digital transformation capabilities
- A thorough understanding of all aspects of the Target Operating Model framework and project experience / exposure to certain components within it and s trong understanding and experience of the project lifecycle with proven change management and change delivery ability
- Experience with Agile software development processes and methodologies, as well as tools such as Jira, Confluence,Trello and s trong root-cause analysis and problem-solving skills, coupled with the self-motivation and leadership to drive projects to completion with t echnical aptitude with a proven track record of delivering business value using low code automation platforms like Pega, Appian, Mendix, , Unqork, ServiceNow etc.
- Working knowledge on model driven development capabilities using BPMN, CMMN, DMN with u nderstanding of core concepts of data analysis, ETL, and management e.g. KPIs, KRIs, KGIs etc.
- Expertise in building, managing and delivering portfolio of automation initiatives with measurable impact and p roven record of using process mapping and improvement techniques to improve processes
- Experience collaborating, problem-solving and leading cross-functional teams, preferably including a variety of stakeholders, across business functions and levels with the a bility to hold and independently drive senior stakeholder and working group conversations on projects
- Intermediate/Advanced experience using Microsoft Office, including Excel and PowerPoint
Preferred qualifications, capabilities, and skills :
- Consulting or working experience within capital markets and financial services domain and/or t echnical background in workflow automation and application development
- Experience in process improvement and process re-engineering frameworks like Lean, Six Sigma. Yellow Belt or higher is a plus
- Certifications in capabilities like BPMN, CMMN, DMN and low-code tooling
- Motivated and consistently able to produce high-quality work to drive business outcomes . Strong influencing, negotiation and communication skills (written, verbal, presentation); with the ability to be a thought partner to internal teams
- Entrepreneurial spirit with the ability to adapt, self-organize and define the team's tasks, as well as your own, in an ever-changing environment and a bility to work well in a fast-growing environment with the ability to deliver on time and s trong expertise to handle multiple demands with a sense of urgency and drive
- Highly structured mindset coupled with strong problem solving and analytical aptitude and e xceptional interpersonal and collaboration skills withing a team environment
- Ability to deliver while working under pressure to tight deadlines; flexible and able to respond positively to changes / moving targets
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans