Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Under the indirect supervision of a manager, you plan and organize cross-functional projects and develop consumer-centric objectives and strategies in response to business needs. You also interact independently with senior management and stakeholders.
How you will contribute
Role Context
The role is to deliver deep and breakthrough human insights that shape Beyond the Core, Transformational, and Discovery innovation for premium chocolate to fuel the next growth curves for Mondelēz’s Chocolate brands.
The role works with the cross-functional teams to plan and implement robust, iterative and agile research programs that generate actionable insights to shape strategic directions and drive business results.
Role Deliverables
Deliver Consumer Science inputs to Premium chocolate category and innovation meeting required standards, time frames and budget Lead all aspects of front-end qualitative, quantitative, sensory and consumer research, and ensure that the findings are communicated via a cohesive story. Interpret results, report and present findings, and make recommendations that contribute to decision making for projects. Collaborate with the cross-functional teams to translate research findings to measurable technical targets. Participate in teams where new methodologies and capabilities are evaluated, proposed and implemented. Partner with key stakeholders (R&D and commercial/insights) to ensure that the work is aligned with strategic priorities and ensure that procedures are followed and the highest standards of work and environment, health and safety are maintained.
Role Dimensions
Deliver Deep Consumer Understanding and Insight. Rigorously and iteratively design, conduct and analyze robust consumer research to understand today's consumer experiences and to guide the innovation work towards even better experiences tomorrow.
Effective Science & Business Understanding, Translation and Communication. Leverage deep expertise in consumer understanding and insight,and communicate them well to the broader R&D and business teams through a good appreciation of product science and technology and business acumen. Understand product enabling technologies and connect them to consumer perception and product choice. Collaborate with other R&D functions to translate consumer findings to measurable technical success criteria. Enable human-centered evaluation of technical options and selection of those that drive choice, deliver competitive advantage, and build business. Network and engage with a broad set of technical and commercial stakeholders to craft audience-centric, simple, and impactful communications that drive tangible business outcomes. Adeptly manage research constraints to address critical questions and communicate risks.
Apply lean innovation, design thinking and scientific method principles. Build divergent and convergent learning plans. Employ iterative, experimentation approaches to develop hypotheses and design the best research designs to confirm them and generate new learnings. Use minimum viable stimuli and work with the right internal and external partners for fast learning cycles. Collaborate with consumers and other stakeholders to develop sharper definitions of the problem and opportunity, and robust solution concepts. De-risk innovations through successive sprints and learning approaches that bring higher confidence in the insight and opportunity, and the solution concepts.
Collaborate effectively in teams. Leverage the diversity of experiences and knowledge of the project team to shape learning plans and land consumer insights, and innovation ideas. Apply effective facilitation skills in insight discovery and solutioning discussions. Devote time and energy to find and test ideas through a diverse network. Recognize that the right person for the job or objective may not be the individual, or even outside of the CS innovation hub team and actively brings them in. Conversely, ability to break out of functional silo, and empathize and collaborate with other functions to balance consumer need, business viability and technical feasibility. Practices courageous conversations to influence the team to do the right thing.
More about this role
Critical Skills/Competencies (proficiency dependent on seniority, details in R&D competency grid):
Having technical knowledge and skills to convert consumer and technology insights into superior, consumer inspired products, processes and packaging across Categories
- Consumer Inspired Design: Demonstrates ability to uncover, understand and apply consumer, shopper and market insights to drive Technical Strategy, inform Commercial Strategy and guide design and commercialization of processes, products and packaging.
- Consumer Science and Tools and Application: Knowing Consumer Science (CS) tools, methodologies and applying them to bring meaningful insights from the consumer, market place and technology to drive Desired Consumer Experience (DCE) development and evaluate technology solutions
Create and Apply Science and Technology: Applies scientific knowledge and skills to provide robust technical solutions to create competitive advantage
- Technical Expertise: Knowing and applying deep scientific and technical expertise in Life Sciences, processing and packaging required to create technical solutions
- Technical Rigor: Knowing and applying the scientific method, experimental design, statistical analysis, problem solving, risk Management, data modeling and simulation tools and analytical methodologies. Documents, protects and socializes the outcome of research.
Leverage Connections : Applies the skills and behaviors to maximise the impact of collaboration and knowledge internally and externally
- Business Partnering: having trusted relationships with internal and external stakeholders to work jointly on learning plans and testing approaches.
- Leveraging Knowledge: Building, maintaining and leveraging both internal and external networks; creating, sharing, retaining and reusing knowledge and learning
Critical Behaviors & Mindset
- Curiosity, observing, and strong consumer/end-user empathy
- Connects multiple data points and experiences to create fresh thinking, asks Why? Why Not? What if?
- Bias for experimentation, finding answers and failing fast within a flexible highly constrained plan
- Thrives in ambiguity and demonstrates personal leadership under high levels of uncertainty
- Enjoys working in teams and comfortable breaking silos in service of the consumer
Typical qualifications (years of experience dependent on seniority)
- Qualification in STEM, e.g. Food Science, Engineering, Psychology, Sociology, Food Technology, Food Chemistry or similar.
- Solid consumer science and innovation experiences in fast moving consumer goods companies
- Strong knowledge of statistical theory and its application to sensory/consumer research
- Mastery in Discrimination, Descriptive Analysis and Consumer tools and techniques.
- Agile innovation, product development, industrial design, facilitation, consulting, or start-up experience is a plus
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Regular
Consumer Science
Science & Engineering