Job Description
Company DescriptionEvolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees' players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzo's Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN.Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution's core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.Job DescriptionFirst/Second line IT support for company internal users and contractorsInstalling, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipmentConfiguring, administering and updating Windows, MAC, Linux operating systems on user devicesManaging user device environment using user device management tools (e.g. AirWatch, ISL)Creating and managing user accounts in Okta, AD, Office 365 and other systemsPhysical network related tasks (patching, device installation, ports assignment)Server and network equipment installation and cable patching in data centers and server roomsServer and network equipment maintenanceKeeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioningWorking closely with the facility and security teams to resolve security issuesConstant development and improvements of local IT infrastructureInstallation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardwareProviding IT assets management according to internal proceduresProviding service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirementsProviding accurate service/system metrics data and reporting on service/system availability, capacity and securityTimely incident resolution, escalation to third party suppliers and problem analysis and resolutionProvisioning system updates and deployments according to respective internal proceduresUser request fulfilment according to established SLAsQualificationsIT-related education or experienceFluent Portuguese and English, written and spokenPower user of MS Office or other office softwareExperience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business softwareExperience in computer, laptop, printer, mobile device configuration and supportKnowledge of network service management and support (e.g. AD, DNS, VPN solutions, WiFi etc.)Experience with Windows Server EnvironmentExperience with workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.At least 3 years of experience in IT Support roleGood communication and presentation skillsAbility to create structured documentationTeamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditionsAdditional InformationWe offer:Challenging work with latest technologies in a dynamic international teamProfessional and personal developmentA competitive, experience-based remuneration packageCreative and friendly environmentHealth Care & InsuranceGym allowanceEvolution Gaming
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