We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Directorate: National Business Centres (NBC)
Job Title: Admin Officer
Grade: AO
About us
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture. Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.
The key purpose of the role
You will be providing administrative support to arrange Mental Health Tribunals for those who are subject to section under the mental health act. The role may include some telephony work and virtual support for tribunals hearings. This will involve liaising with our vulnerable Service Users, Hospital Trusts, Legal Representatives and Judiciary. You will need strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner.
Essential Skills & Criteria:
- Strong customer focus and service skills
- Experience of working in an administrative role in a customer focussed environment
- Strong IT skills with the ability to learn new systems
- Excellent communication and organisational skills
- Customer Service and Administrative skills
- Be patient and able to empathise
Key responsibilities:
Administration, Operations and Processing casework
- Preparing papers and/or digital files for court, tribunals, hearings and meetings.
- Producing tribunal documents including creating and updating records digitally
- Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
- Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
- Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
- Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
- Working to workload targets in terms of throughput and accuracy.
- Ensuring compliance and administration documentation meet quality standards.
- Work may require interpretation of source materials, preparation of bundles, chasing.
- You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
- Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
Communicating
- Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
- Deliver a helpful, prompt, polite and “right first time” service to our internal and external customers
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Application process
To apply for this position please complete the online application form, ensuring you include a 500 word Statement of Suitability providing evidence of your personal skills, experience, strengths and behaviours relevant to the role, as outlined in the Essential Skills, Knowledge and Criteria above and the key responsibilities of the role.
Support when applying
For guidance on how to write your application please follow this link HM Courts & Tribunals Service Star document (hmctsjobs.co.uk)