Job Description
COME AND JOIN US . . .
We are currently seeking a highly experienced, charismatic and driven Food & Beverage Manager who can conduct the Townhouse Food & Beverage symphony and intuitively pre-empt the needs of our members and guests, and also our people. The successful candidate’s leadership skills will be matched by their technical expertise and passion for service.
The on target earning potential for this role is £54,000 annual salary - comprising a base salary of £48,000, plus a qualified estimate of £6,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
We’re also looking to attract International candidates as part of our International Sponsorship programme.
ABOUT GLENEAGLES
The Gleneagles Hotel is rich in history, for almost 100 years we’ve been sparking adventure across the Glorious Playground, our luxury hotel and country estate in rural Perthshire. Gleneagles Townhouse has arrived in the city creating a new chapter in our history, bringing our countryside flair to life on St Andrew Square, in the heart of Edinburgh. Recently crowned ‘Best New Urban Hotel’ in National Geographic Traveller's 2022 Hotel Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.
WORKING AT GLENEAGLES
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
If you are our next Food & Beverage Manager, please forward your most recent CV to us today!
Here's a bit more detail on what we see you doing in this role:
Reporting directly to our Resident Manager, you’ll be agreeing the daily operational F&B priorities with your management team, directing and guiding, ensuring the ultimate satisfaction of our members and guests, and the engagement of our people, is at the heart of everything we do
Visible across the operation, you’ll be motivating, inspiring and developing a strong and passionate team, ensuring each team member connects and fully understands the ingredients for the success of our Townhouse F&B offering
You’ll ensure your team consistently deliver exceptional service and are equally spell-bound by the magic and theatre of the experiences they create; you’ll be nurturing and developing talent ensuring that your passion and expertise are lived through others
Devising and executing a clear operational strategy and vision that aligns with our wider business goals you’ll be setting and communicating clear, achievable short, and longer term, objectives with your team to deliver great outcomes
Applying your strong commercial acumen, you’ll be continuously appraising the financial health and efficiency our F&B operation, ensuring that the right checks and balances are in place to manage costs and drive departmental profit effectively
Managing multiple workstreams at the same time, you’ll be balancing competing, and often conflicting, priorities, always with a sharp eye on the needs and priorities of our business
Ensuring the successful completion and implementation of our F&B projects for Townhouse, alongside the daily operation, is key to this role, you’ll be working to tight timescales, anticipating potential challenges, and creatively devising and implementing the optimum solutions
Working closely with all departments, you’ll take a lead role in identifying and facilitating opportunities for revenue growth across all food & beverage outlets
Developing strong working relationships with our Culinary team, you’ll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence
Interacting with our members and guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way
The kind of person we're looking for:
An experienced, established and highly credible F&B Manager, you have an outstanding track record of success in premium luxury, whether this be in membership clubs or hotels
You have an insatiable passion for all things Food & Beverage, it’s more than your profession, your finger is constantly on the pulse and you’re always one step ahead of industry trends; continually investigating and identifying new and innovative opportunities for our business to tantalise our members and guests
Instinctively, you’ll know the Food & Beverage offering that is right for our brand, you truly understand luxury and anticipatory service and know how this needs to be represented and feel in our setting
Leading change, elevating an exceptional service culture, and driving consistency are second nature, you know exactly what great looks like; you also possess a strong drive to support and help others
Determined to create unforgettable experiences that get people talking about us and driving long term loyalty and love, you never stop asking the question is this the best we can do?
Commercially savvy and recognising that trust and empowerment come from getting the basics right, you’re reputed for running a tight ship and making sure every element of your department is operating efficiently and effectively
Focused on our people, you create an environment that inspires and drives ambition while allowing people to be themselves
You get energy from spending time with others, and you bring people together in the true belief that the best ideation comes from the sum of the parts. You also have a strong continuous improvement driver that elevates and evolves internal practices, drives change, and ensures a consistent and methodical approach
Building strong working relationships and having a positive impact on the people you interact with, your communication skills are exceptional, you recognise the value of honest feedback and meaningful conversation, and ensure that everyone is working at an optimum level
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way
What’s in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for £50.00 per annum
Treats in your pocket
Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free ‘pay day’ lunch and monthly drinks offers
A generous ‘refer a friend’ scheme
Be our guest
Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
Friends & Family rate of £95.00 B&B per night
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
Subsidised, single occupancy, en-suite accommodation available on our estate
Investment in your development and wellbeing
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
- About gratuities & service charge:
Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role.
It is estimated that in 2023, our full-time employees can expect to receive around £6,000 in addition to their annual salary
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