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Role: Senior Account Manager

Location: Hybrid working with1 day a week in Slough onsite with clients

ROLE MISSION

Working in partnership with our client, the Senior Account Manager leads the team to create powerful and impactful multi channels digital campaigns. The role delivers a level of strategic thinking, client service and creative thinking, as well as having an active role in new business opportunities to lead growth.

THIS ROLE IS RIGHT FOR YOU IF...

You are a Senior Account Manager who develops and builds strong relationships with their clients across all levels, becoming a trusted and valued advisor and digital partner.

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Brand Partner, the Senior Account Manager works in collaboration with the Project Mangers to make sure projects are delivered at the highest standard and with a high client satisfaction rate.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Work in true collaboration with the client and be responsible for Brand Guardianship and delivery on their projects to ensure that the client experience is as positive as possible.
• Take overall financial control of their projects, including profitability, accuracy of forecasting, as well as fee negotiation, providing regular and timely reports to the team lead
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Accountable for the delivery of growth targets for the brands responsible for.
• Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Brand Partner, Business Director and Head of Operations or relevant department lead to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing IIG's & Y&MJ capabilities where appropriate.
• Working in a team of 20-30 dedicated agency employees, with 1-3 direct reports.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

• Excellent client engagement skills at Senior Account Manager level with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, understanding of data, talent management and business growth.
• A proven track record of commercial growth across new and existing business.
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build.
• The ability to manage and develop junior team members.
• A clear understanding of all the Inside Ideas group products and how to utilise this knowledge to the accounts advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.
• Experience in FMCG is advantageous.

4+ years of relevant experience in:

• Digital
• Social
• Creative
• Strategy
• Data
• Web Design
• Production

ABOUT OUR COMPANY

Many companies talk about having a unique and thriving business model, but the Inside Ideas Group truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018!

What IIG does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client's organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution

This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in!

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what's possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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Job ID: 6112

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