Make your skills count in a multiple award-winning business
The role
The Data Analyst is a key role both within our Finance team but also in supporting other key stakeholders with our business intelligence needs. With 1.3m household customers, there is a real depth of data that can be leveraged to optimise business decisions and/or deliver commercial benefit.
Whilst there are routine tasks that support the daily activities of the business, much of the role is focussed on supporting our evolving needs.
Key responsibilities will include:
- Ensuring the scheduled daily business reports run as intended
- Managing the interface requirements between dependent systems to ensure data consistency
- Working with key business contacts, both internally and with our clients Bristol Water and Wessex Water, to support with their data and management information needs
- Supporting Bristol Water and Wessex Water Customer Policy teams in providing new industry reporting needs as defined by Ofwat and other regulatory bodies
- Designing front end dashboards to aid the interpretation of complex data
- Proactive interrogation of our data to identify opportunities for improvement – this could include commercial gain, business efficiency, data quality, etc
- Effective management of the pipeline of requests to ensure work is prioritised appropriately
- Management and development of a junior data analyst
We are also investing in a new Microsoft Dynamics based billing system which is due to go live in 2024. The Data Analyst will play a key role in the transition from our legacy system, supporting with the migration of existing reports but also utilising the opportunity to enhance what we have.
About you
You are already a highly competent analyst with excellent SQL / Excel skills and have a passion for adding value. You work effectively with stakeholders to help translate complex business needs into workable solutions that can be delivered within what is often challenging timescales, presenting options where required.
You utilise other business metrics to sense check the outputs of the work you do, ensuring the accuracy of all work that is performed. This is complimented by a great attention to detail.
Whilst you enjoy supporting new projects, you recognise that the regular daily reporting is integral to the business being able to operate effectively, whilst still looking for improvement opportunities through regular contact with end users.
You recognise the importance of communication and will always ask the right questions to ensure what is delivered meets the business need. You always ensure that people are kept informed of progress.
You are curious and will utilise any spare capacity within the team to proactively seek out tangible insights which could benefit the business.
Above all, whilst you are great at what you do, you are also a team player with a genuine desire to develop others.
Benefits for you
A wide range of benefits to support your financial, health and wellbeing including:
- Performance related bonus of up to 10%
- Annual leave - 25 days increasing to 28
- Opportunity to buy or sell up to five days holiday
- Generous Pension scheme offering up to 20% combined contribution
- Optimise Health Plan supporting you with your healthcare costs
- £1000 refer a friend/family scheme
What will you get from us?
It’s easy to say this is a great place to work but we don’t expect you to just take our word for it! We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement', a perfect representation of our priorities. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We pride ourselves on being an inclusive and engaging place to work. We don’t tell you what is important to you - we encourage our people to tell us and continuously look for ways and initiatives to support our team members. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups (including Health and Wellbeing, Mental Health First Aiders, our LGBTQ+ alliance, meet for menopause and our Working Parents group to name just a few) are populated by our own people.
We are proud to be a life friendly employer offering a flexible working policy encouraging our team members to have a working pattern that fits in with their lives. Our ‘family friendly’ culture ensures you are supported through all the important milestones in your family life, including time off to see your child participate in their nativity play, sports day, or graduation.
#TeamPelican welcomes a diverse range of people, talent, and ideas. We are a workplace that provides opportunities for all. Please let us know if you would like any additional support or help to assist you in your application. We are delighted to have signed the Armed Forces covenant and are a Disability Confident Committed employer. Applicants who declare they have a disability or have previously served with the Armed Forces, will automatically be invited for an interview if they meet the minimum requirements for the job.
Who we are?
Pelican Business Services employs around 350 people and is based in Nailsea just south of Bristol providing customer services for clients including Wessex and Bristol Water. From meter reading and billing to collections and offering support we aim to deliver the best customer experience. We are proud to be a multiple award-winning company including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, 2021 and 2022 South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
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