Job Title: Finance System – Senior Risk & Incident Manager
Introducing the Finance Systems Team
We are creating a new team, under Group FP&A, to manage in life finance systems. This includes the finance systems roadmap, change, and incident management. Working in partnership with their Digital colleagues, and understanding the requirements of finance across Group, this team will drive forward our finance systems evolution.
The new finance systems team will take on the baton follow the excellent work from the MFB team in delivery of SAP, moving from transformational change, to in life management.
We are looking to create a team of enthusiastic finance systems leaders. If you have the experience and passion to join the team, we would love to hear from you.
About this role
The role of Finance Systems Risk & Incident Manager is a newly created position. Following implementation of SAP phase 1 and the imminent implementation of phase 2, we are putting a new team in place between our technical and business users to help resolve system incidents. The role will include leading activities such as SAP issue management & escalation, stakeholder communication on systems issues, causal analysis and change recommendations. Developing effective relationships with finance users and technical specialists will be critical to the role.
Our overall goal is to ensure that we have on-time, correct and accurate financial reporting to enable the business to make key commercial decisions.
Key responsibilities
- Overall Finance incident management for SAP including status reporting, management of highly significant incidents and stakeholder communication
- Performance of causal analysis on incidents and providing recommendation for resolution including sponsoring key change requests and working with GPOs to provide end to end solutions
- Risk Management: Management of system risk reporting process including meeting with key stakeholders to assess, document, report and propose mitigations for key risks.
- With the Digital team and key finance stakeholders, define incident SLAs for resolution and escalation
- Leading a team of two to manage incidents including:
o triage incoming system tickets; perform root cause analysis and ensure that tickets are assigned to the right technical queue
o Track/review open tickets ensuring that resolution is provided within agreed SLA’s
o Ensure long term solutions are developed to fix recurring issues
o Lead conversations between technical and non-technical teams to resolve the issues
o Ensure communications to end users on systems issues are timely and informative
- Provide an initial contact point within finance SAP support
- Ensure proper release management process is followed e.g. BAU, sign offs, communication to teams/users etc