Job Description
Brighton College Prep School - Kensington, London
Cognita is an extraordinary group of diverse yet connected schools, spanning sixteen different countries. We share one common purpose: to create an inspiring world of education that builds self-belief and empowers individuals to succeed. With over 100 schools in Europe, Latin America, Middle East, North America and Asia, we employ 15,000 teaching and support staff in the care and education of more than 75,000 students.
We have an exciting position for an Admissions Assistant, reporting into the Head of Admissions. The Admissions Assistant will be part of the team that is responsible for growing the number of students in our school(s). This is a great position which is driven by the ideal candidate to deliver a distinctive, market leading and ‘surprising and delightful’ customer experience. This role is based at the school in Kensington (London)
This role will work with the Head of Admissions to embed a sales culture and mindset throughout the school. This role will be an ambassador for the school, understanding what each parent needs, and delivering exemplary customer service. Supporting the Head of Admissions through brilliant management of enquiries and applications both in person and by email, and by ensuring the data systems are well managed and accurate. This overall growth requires focus on both enrolments and retention of existing students.
Key Responsibilities will include, (but not limited to):
- To manage enquiries efficiently and effectively, diligently following the processes set out by the Head of Admissions;
- To be an excellent data manager and understand how to manage, analyse and develop data reports;
- Develop personal rapport with prospective parents and pupils;
- Conduct pre-visit surveys to gather as much information on specific needs, background and profile of each parent and pupil pre-visit to prepare and tailor the approach;
- Proactively follow up all new enquiries and post-visit, to convert to the next stage of the admissions process and maintain contact with all live enquiries during the admissions process;
- Deliver personalised visit experience to each prospective parent and pupil;
- Conduct 1:1 and group tours of the school and answer parent and pupil queries during post tour consultations and provide feedback to the SLT for follow up;
- Maintain the prospective parents’ databases and ensure accurate data-input for all stages of the process;
- Coordinate receipt of all documentation relevant to support a new admission and upload to MS Dynamics and MIS systems;
- Coordinate and prepare for all new pupil events and taster days;
- Accurately enter all appropriate pupil data to all enquiry, application and student record systems;
- Conduct follow-up calls to parents who did not choose the school to build a body of knowledge on where the school loses pupils to and areas for improvement;
- Complete the transfer of admissions records for families when they leave;
- Act as brand ambassador and present the school to prospective parents and pupils at recruitment events, open days and information sessions;
- Support the admissions and marketing team in planning and organising pupil recruitment and marketing events, registering and welcoming parents, ensuring that all required materials are delivered, and parents receive excellent customer service;
- To support the Admissions Manager with the monthly forecasting of admissions figures and compilation of ad-hoc reports to the school Senior Leadership Team as required
The ideal candidate will have great interpersonal skills, enjoys interacting with others and able to operate with autonomy and authority. You will have ability to manage multiple stakeholders and work well within a team.
Other experience must include:
- Excellent organisational and administrative skills
- Ability to remain calm under pressure and work to tight deadlines, systematic approach to tasks, with attention to detail
- Confident and adept in use of Microsoft applications e.g. Word, Excel and various database systems
- Good levels of accuracy & attention to detail with own and other tasks
- Excellent interpersonal and communication skills including the ability to deal with people on all levels with sensitivity, tact and diplomacy.
Previous Experience Must Include:
- Excellent data entry skills
- Meticulous attention to detail
- The ability to use multiple data systems and web based applications accurately and efficiently
- High level of IT skills (all major MS packages)
- A process-oriented mindset focused on getting results
- The ability and confidence to communicate with multiple stakeholders, both internally and externally.
- Excellent written and verbal communication skills, with a pleasant and confident manner
- A strong service ethic with a desire to deliver a high standard of customer service
- The ability to multi-task across competing demands.
- The ability to be flexible, working within a small, fast-paced team to deliver what is needed
- Experience of working within a data based and/or sales roles.
Benefits Package
Here at Cognita we offer a Competitive Salary with some other benefits:
- Contributory Pension Scheme
- Professional development
- School fee discount
- 25 days Holiday plus Bank Holidays
How to apply
If this sounds like you, please submit your CV by 5:00pm on Friday 7th April to be considered for this role.
Diversity and Inclusion
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair, inclusive and equitable in our recruitment process.
Safeguarding Responsibilities
- To comply with safeguarding policies, procedures and code of conduct
- To demonstrate a personal commitment to safeguarding & student/colleague wellbeing
- To ensure that safeguarding concerns or incidents are reported appropriately in line with policy
- To engage in safeguarding training when required
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
Job Types: Full-time, Permanent
Salary: £30,000.00-£32,000.00 per year
Benefits:
- Company events
- Employee discount
- Life insurance
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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