The Background
This exciting Senior Revenue Audit Analyst opportunity is part of our Corporate Accounting function, which sits within the Hilton Accounting and Finance Services (HAFS) organization at our Centres of Excellence (CoE). The HAFS organization manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities as it relates to Accounting & Finance, Tax, FP&A;, Risk Management, Asset Management and general operations.
The Role
This position within the Order to Cash (OTC) function is a newly created role working under the direction of Corporate OTC leadership to develop, implement and execute revenue audit processes and procedures for Hilton's global Franchise hotel portfolio to ensure accurate revenue reporting from our Franchise hotels. As this is a new position, the successful candidate should approach the role with a continuous improvement philosophy to drive efficiencies as the function matures. This role has 3 direct reports.
What will I be doing?
You will support from the Revenue Audit OTC Analysts and under the direction of Corporate OTC leadership, will ensure the completeness and accuracy of Hilton's Franchise hotel revenue through the audit of revenue transmitted to Hilton by our Franchise hotels. This includes supervisory responsibility for the audit of our global Franchise portfolio of over 6,000 hotels. The successful candidate will be instrumental in leading the creation of this new and exciting global revenue audit team by helping to build out processes and procedures that align to wider OTC strategies. Further, the post holder will build strong relationships with the Shared Service Centre (SSC) who are responsible for ensuring all franchise revenue is submitted and mapped accurately on a daily basis.
Some more detail about the Planning/Organising Activities
- Oversee the delivery of all key revenue audit related tasks to scheduled timelines
- Follow Hilton policies and procedures in own work and supports the team to deliver to agreed standards
- Adhoc reporting to stakeholders as required
- Assist OTC leadership with establishing specific goals and plans to prioritize, organize and accomplish project/department goals pertaining to revenue audit
- Attend staff meetings pertinent to work assignments
Also, Directing and Staffing Activities
- Responsible for delivery of all function tasks are performed in the most efficient and effective way
- Exhibit a continuous improvement philosophy, communicate improvement suggestions to leadership and oversee implementation to completion
- Effectively represent the Centre of Excellence operation within the wider Hilton organisation and externally
- Monitor team performance against objectives and provide feedback on performance
- Motivate and inspire team members
And, Controlling Activities
- Direct the implementation of new Franchise revenue audit processes and procedures
- Review Franchise Agreements for revenue definitions to ensure hotel revenue is appropriately classified to ensure accurate fee billing
- Support with queries and investigation regarding fee income billing and accruals
- Perform annual audit of global franchise population based on departmental risk assessment
- Continually improve processes to make more efficient use of time, increase annual coverage and strengthen
- the control environment
- Document all evidence required to comply with SOX controls that apply to assigned areas of responsibility
- Log any SSC issues to support tracking of contractual compliance through metrics
- Prepare audit documentation as part of the annual Internal and External Audit
What are we looking for?
To be successful in this exciting new opportunity, you must possess the following knowledge, skills and abilities and be able to perform the essential functions of the role, with or without reasonable accommodation.
- A motivated and enthusiastic team player with excellent written and verbal communication skills with experience communicating to all levels of management and external customers
- Commitment to providing excellent customer service to our business partners with proven ability to build, manage and maintain relationships at all levels within the organization
- Previous experience of working within a Shared Services/Centre of Excellence environment
- Highly proficient in MS Excel
- Excellent interpersonal skills that build trust and instil confidence to motivate and influence others.
- Ability to take initiative to identify, prioritize and implement all elements required for team to fulfil
- responsibilities in accordance with core strategic goals.
- Ability to collaborate with others and act in an objective manner in order to effectively solve problems and
- stay on track towards accomplishing organizational goals.
- Hospitality industry experience preferred
- Experience of working with industry systems such as Operations Audit is preferred
- Experience with PeopleSoft Accounting systems is preferred but not essential
- Work with minimal supervision, using own initiative whilst thriving in a fast paced and pressured
- environment
- Ability to handle and prioritise multiple demands and responsibilities concurrently
- Capacity to perceive the impact and implications of decisions and activities on other parts of the organization
- Proven ability to drive, support and implement process improvements
- Strong problem-solving and analytical skills to evaluate large data sets
- Superior attention to detail
- Proven ability and experience of leading, motivating and inspiring small teams
Qualifications
- Required Qualifications
- BA/BS Bachelor's Degree or experience in lieu thereof.
- Minimum Years of Experience: 3 years of relevant Accounting Experience
Preferred Qualifications
- Years of Experience: At least 5 of relevant Accounting experience
- Studying towards a Professional Certified Accounting Qualification (ACA/ACCA/CIMA or equivalent)
Direct Reports: 3 Analysts
About Hilton
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,000 properties with more than 1,000,000 rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of more than 20+ world-class brands, which are some of the most recognized hotel brands in the world. We have more than 100 million members in our award-winning customer loyalty program, Hilton Honors.
What will it be like to work for Hilton?
With thousands of hotels all over the globe, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
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