Company
Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts, through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on.
The Role
The Head of Service Delivery is responsible for the operational delivery teams to ensure that skills and resource levels are maintained at the appropriate levels and for future provisions. Embedding improvement practices across the business to achieve improved customer satisfaction.
You will be responsible for our offices in South Central England which include Banbury, Basingstoke, Brighton, Chichester, Guildford, High Wycombe, Oxford, Slough and Staines. Regular travel between these office is necessary and the salary is dependent on experience.
Delivery Programme
The Restart scheme gives individuals who have been out of work for at least 12 months enhanced support to find jobs in their local area. The programme is designed to break down any employability barriers that could be holding them back from finding work. Restart referrals will be made over a 3-year period and provides up to 12 months of tailored support for each participant. By working with employers, local government, an
Key Responsibilities
- Accountable for delivering excellence in areas of contract delivery, ensuring we meet contractual requirements and secure appropriate, long term, sustainable outcomes for as many participants as possible.
- To maintain and develop key stakeholder relationships across the geographical patch, to be the face of Fedcap Employment particularly with political stakeholders, managing our brand and reputation to ensure the company is well positioned for future growth and retention of business.
- Drive for excellence in results, delivering 100% compliance with mandatory / contractual processes through having the appropriate resources in place.
- Managing the profit and loss account to ensure contribution targets are met.
- Lead, motivate, develop and performance manage the team to increase their capability and ensure the business area delivers against its targets.
- Providing an appropriate level of coaching, challenge, and support to all front line managers so that our customer service standards are understood and observed in all delivery offices.
- Promote Fedcap Employment locally, developing additional business through securing local contracts (e.g. from local authorities) to maximise our local presence and enhance revenue streams.
- Ensure governance and compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and our people at all times.
- Develop and maintain a robust framework of internal controls over risk in relation to all business activities. Assure the filing of all legal and regulatory documents, monitoring compliance with relevant legal and contractual jurisdictions
Person Specification
Experience and Qualifications
Essential:
- Senior manager with experience managing high-performing outcome-focused contracts.
- Experience of/ability to lead and influence senior management teams on a remote basis without direct line control.
- Experience of implementing new contracts, designing process and delivery models.
- Gravitas, with demonstrable reputation and contacts with relevant external stakeholder’s excellent business acumen and well developed strategic, analytical, and financial skills to grow a profitable business.
- Any other ad hoc duties in line with delivery program requirements.
Desirable:
- NVQ Level 7 in Management and Leadership or equivalent
- Knowledge and experience of the employability sector and local labour market.
Key Competencies:
- Integrity
- Results focused
- Communication.
- Commercial acumen
- Leadership
- Problem solving
- Coaching and developing.
What else can we offer you?
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long!
- Laptop and mobile phone for every employee!
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover!
- Pension with a 4% match from Fedcap
Additional information
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.
Disability confident employer
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
Veterans and service personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.