Job Introduction
We are looking for a highly motivated, proactive and client-centric Sales Associate with a passion for creating memorable experiences for our clients. The ideal candidate will have luxury retail or hospitality sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for our brands!
Our Sales Associate will be someone who thrives in a fast-paced environment, see themselves as more than a Sales Associate but as a true ‘Brand Ambassador’- someone who is seeking to grow their career in the luxury drinks industry, has a strategic sales mindset, willingness to learn, and a passion for forming meaningful relationships with a global clientele.
- Provide an exceptional customer service experience by greeting, listening, and assisting customers in exceeding their expectations.
- Seek opportunities to improve your own skills and knowledge through feedback, research, self-development, competitor analysis and tasting sessions.
- Have a thorough understanding of beverages, including characteristics of wines, spirits, champagnes, beers, non-alcoholic drinks, glassware, barware, terminology, food pairing and garnishes.
- Demonstrate excellent knowledge of all product categories as well as the brand history and heritage to elevate the story telling behind them.
- Give advice to customers on general trends in the industry by showcasing your passion for drinks by creating tasting sessions, master classes, cocktail sessions or private tasting sessions.
- Commercially astute and driven by cross and up-selling for all product categories
- Ensure qualitative monitoring and updating of customer information, accordingly to the CRM tools, to retain actual customers and detect new high potential ones
- Develop and maintain a client database ensuring repeat visits, customer loyalty and aftercare service.
- Ensure the achievement of individual and store goals by enhancing and developing the business as well as the customer experience.
- Support the team in all operations for loss prevention, replenishment, and stock management.
- Contribute to manage the visual display of the products in accordance with visual standards
- Process sales through the POS while following all proper cash handling and company procedures
- Maintain a high level of personal grooming and represent the brand image through customer service, attitude, and behaviour.
- Ensuring an inclusive environment for staff and customers
Qualifications and Experience required:
- Demonstrable retail, customer service, hospitality, or sales experience.
- Commercially astute and motivated by being a team player with a common goal.
- Experience in face-to-face customer contact in fast paced and results driven environment.
- Excellent communication and interpersonal skills with the ability to build and maintain relationships.
- Passionate about the drinks sector and providing engaging experiences to bring our brands to life.
- Consistently exhibits professional behavior and punctuality.
- A flexible approach to work during peak times including evenings, weekends, and holidays.
- High levels of emotional intelligence, self-awareness, and the ability to adapt to change.
- Proficient utilization of business systems, latest technology, and innovations.
- Ability to story tell and demonstrate by bringing ideas alive to elevate the customer experience.
- Conscientious with a desire to deliver to the best of your ability. From performance to standards to people and customer experience
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
About The Company
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
- We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
- We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
- We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check.
- We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs.
Click here to read more about what we do to promote an inclusive culture.
Package Description
- Retail Assistant (fixed term)
- 5 days out of 7
- 38 hours per week
- £13.00 per hour + Sodexo Benefits
- Full uniform and training provided
- 20 days annual leave increasing to 25 with service
- Free GP service
- Cycle to work scheme
- Life assurance
- Company pension scheme
- Eye care vouchers
- Employee assistance program with counselling and life advice supports
- Family leave options
- Shopping Discounts
- Training, development, and progression opportunities
- Refer a friend scheme (Talent Spotters)
- Online Recognition Scheme (Reward Hub)