Centrica is going through a fascinating period of change. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.
An opportunity to play your part
We have an exciting opportunity for a Process Improvement and Risk Management Analyst to join our GBS Process, Risk & Controls Team. The role is responsible for undertaking process improvement, risk management and governance activities ensuring compliance with policies and standards that are in place to mitigate risks including the implementation of ongoing evidenced controls. The role is also responsible for the management and ongoing governance of policies and processes.
The Role
As a Process Improvement and Risk Management Analyst, you will have the following accountabilities:
Support teams to identify aspects of processes that can be improved to mitigate further risk to the business
Risk management and implementation of effective mitigating controls including understanding of the current risk landscape
Execution of activities to support the GBS Assurance plan in accordance with the Centrica Risk and Assurance methodology
Provision of coordination and support activities to facilitate the effective execution of internal and external audits targeted on GBS supported functions
Ongoing identification and maintenance of the HR Operational Risk Log to ensure risks are being suitably managed
Management and governance of all Policies and Processes across HR and GBS supported functions
Ongoing review of both financial and operational controls that enable compliance with policies and standards and applicable regulations, to ensure that they are being operated as required by control operators and management
Build and maintain relationships with all internal and external stakeholders to ensure Risk, Audit and Process Management activities run as smoothly as possible
Collation of data to support the regular reporting to leaders utilising technology such as PowerBI and Power Apps
Skills and experience
Good knowledge and experience working in a systems, process, or operational compliance environment, ideally within a HR/GBS environment
Experience working in a process improvement or risk management environment
Understanding of Six Sigma Methodologies
Strong analytical, troubleshooting and problem resolution skills
Experience managing governance requirements and activities
Proven experience of executing audit and/or assurance activities
Proven experience of process management and document governance
Proficiency in MS Word, Excel, PowerPoint, and reporting tools (such as Power BI)
Location: You can work in Leeds, Windsor, Leicester or at home, we have people working all over the UK but also a range of office locations
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.
We have tailored our well-being & benefits package around our employees as follows:
Competitive salary and bonus potential
Employee Energy Allowance at 15% of the government price cap
Pension scheme
Company Funded Healthcare Plan
25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills, and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
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At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.