Ref: HF 23131
Location: Holnicote House, Selworthy, Nr Minehead, Somerset, TA24 8TJ
Contract: Permanent – 45 hours per week
Salary: £27,400 - £29,450
Free live in accommodation is included with this job - includes all bills and food costs
Job Brief:
To manage all aspects of the Country House on behalf of HF Holidays Ltd to deliver a consistent level of high customer service to the required company standards.
The role:
- To achieve the highest level of guest satisfaction possible through providing a hospitable and sociable atmosphere for all guests.
- To take financial responsibility in relation to the area for which you have direct control, for the performance of the Country House, ensuring that all areas of cost and sundry income budget targets are achieved.
- To lead the house team on all aspects of customer service and where possible manage all complaints at the house.
- To prepare all house staff rotas and duties
- To be responsible for maintaining the highest level possible of tidiness, cleanliness and overall appearance of the Country House, its garden and its grounds, always.
- To manage the chefs to ensure a consistently good food quality within the agreed budget for the house.
- To work closely with the Human Resources team to ensure the correct HR policies and processes are followed in accordance with legislation and HF Holidays’ own approved methods.
- With the support of the HR team, take responsibility for all house staff to ensure they are correctly recruited, interviewed, inducted, trained and managed whilst working at the Country House.
- To advise the HR department immediately of any areas of concern with staff, including performance or conduct issues.
- To ensure all bedroom and public areas meet the required brand standard.
- To implement all company policies, procedures and standards that relate to the Country House.
- To take responsibility for the purchasing, stock management control and reporting.
- To be responsible for the coordination of activity between leaders and the staff and how both interact with guests at the Country House.
- Working with central support, implement and maintain all aspects of Health and Safety required in a Country House and to ensure all staff are aware of their own responsibilities and duties. This includes, but is not limited to, Health & Safety at Work Act 1974, the Food Safety Act 1990, the Food Hygiene Regulations and the Fire Regulations.
- To be responsible for monitoring, reporting and directing internal and external repairs to property defects. This includes working closely with the house maintenance person, lead maintenance person and the properties team and their suppliers.
- To ensure that all required reporting is completed and sent to the relevant departments on time.
- To ensure that all live-in staff accommodation is fit for purpose and is maintained by the staff to its required standard.
- To be responsible for the promotion of HF Holidays membership to all guests and customers visiting and staying at the house. In addition, support both Sales and Marketing with other initiatives when they arise.
Essential Requirements:
- Experience in a similar role is essential.
- Excellent customer service skills.
- Be naturally outgoing & sociable.
- Able to communicate effectively.
- A good team leader and player.
- Flexibility in working hours, availability at evenings and weekends.
Company Benefits:
- Competitive salary
- Pension contributions with Aviva
- Comprehensive medical benefits package with MediCash
- Annual familiarization visit at any of our country houses for you and your family (after 3 months)
- Free on-site car parking
- 28 days holiday inclusive of bank holidays accrued weekly, rising to 33 days after two years (pro rata for part time contract)
- One paid day each year to volunteer at a charity of your choice
- Exclusive discounts at several outdoor equipment stores
- Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
- Free professional training and development courses
- Cycle to work scheme
- Free live in accommodation inclusive of all bills
About the company:
HF Holidays have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Special Interest holidays to over 70 destinations all over the world.
We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 16 country houses around the UK, all in National Parks or areas of Outstanding Natural Beauty.
We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors’
This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.
Apply now:
Send your CV to recruitment@hfholidays.co.uk or find out more by visiting our careers pages at https://www.hfholidays.co.uk/vacancies , either way we’d love to hear from you.
You can also call 01768 214530 for more information.