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First Line Support Engineer
Prenton
Salary from £37,381
Permanent

Purpose

Responsible for the operation and control of the Real Time Systems (RTS) encompassing hardware, software, and network infrastructure activities to ensure the integrity and reliability of the systems on a 24/7/365 basis. The First Line Support Engineer will provide the first line (customer) facing support function for all RTS users whilst monitoring the RTS system performance and co-ordinating resources in day-to-day activities.

Responsibilities

• Provision of direct support to the Regions, Control Centres and participate in user groups for SCADA and operational systems including faults, maintenance, and new installations.
• Operations, archiving, documentation, controlling and logging access, maintenance, upgrades, repairs of systems faults and incidents and in liaison with internal and external parties ensure upgrades comply with Company policies and procedures for SCADA and operational IT systems, hardware and environment.
• Reviews, updates, documents, and communicates back up / emergency procedures for SCADA and operational systems.
• Create and maintain supporting policy and procedure documentation.
• Interface with Data Management and SCADA Support sections for the accurate coordination of system data management.
• Regularly liaise with internal customers (e.g. Control Room staff) to ensure business needs are met.
• Liaise with other support organisations (such as GE /Systems UK/IBM/Everis/HP-CDS) for maintenance and fault issue progression.
• Ensure timely reaction and restoration of all RTS system faults.
• Provide timely reporting of system performance for inclusion into the RTS scorecard
• Provides the business with necessary reports derived from RTS system data, using scripts and other means to generate these.
• Participate as a member of the RTS External or Internal Standby Rotas (if and as required by the business).

Skills and Requirements

• Real Time Systems
• Control Room Operations
• EN Distribution / Transmission engineering.
• Experience of dealing with Suppliers, Contractors and Consultants and administering related contracts.
• Working knowledge of Energy Networks policies, procedures and working practices.
• Knowledge of network and business data and network management systems.
• Awareness of the work carried out at Energy Networks control centres.
• Knowledge of the SCADA estate deployed at these control centres and at the substations.
• Ability to analyse complex problems.
• Focus on accurate and timely delivery.
• Committed to safe working practices.

Minimum Criteria

• Engineering HND/HNC (or equivalent significantrelevant experience)
• IT systems appreciation
• In-depth understanding of SCADA
• At least three years’ experience in the above technical discipline
• Requirement to travel regularly within the relevant licence area (primarily in connection with Standby Duties if required) and frequently elsewhere

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.