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Are you a dedicated individual with a passion for delivering exceptional customer service and utilizing your accounting skills? If so, we have an exciting opportunity for you to join our Utility Billing team as an Accounting Specialist. In this role, you will have the chance to interact with the public, support approximately 18,000 water and sewer customers, handle their inquiries, process payments, and ensure the accuracy of our records. If you possess a strong background in customer service and have a natural flair for financial reporting, we believe you would thrive in this position.

More About You:

• You have strong customer service background. Your transferrable experience may include working in roles such as banking teller, customer service representative, hotel front-of-house staff, casino dealer, or patient coordinator with a healthcare provider.
• You have exceptional interpersonal and communication skills, enabling you to answer customer questions, facilitate account transfers, handle complaints, and provide detailed information on our services, rates, policies, and procedures.
• You have a proven ability to remain calm and composed under pressure, exhibiting resilience dealing with customers or challenging situations without getting flustered. Your self-regulation and effective problem-solving skills will shine in this role.
• Your previous experience involves extensive interaction with the public, other jurisdictions, and internal departments. You are committed to delivering exceptional customer service and maintaining a professional demeanor.
• You have high attention to detail and organization, which allows you to coordinate and process payment or bills accurately, efficiently, and on time.

Key Responsibilities of this position include:

• 
  Coordinate and process payment or bills, including the creation, modification, and import of relatively complex spreadsheets.
• Initiate, update, modify, and maintain accurate records within a computerized system, ensuring proper account codes are assigned to transactions.
• Analyze water consumption trends and take appropriate follow-up actions.
• Answer inquiries by phone, in person, or through email correspondence.
• Attend to and resolve customer complaints or escalate them to the next level if problems persist.
• Follow established guidelines, review, evaluate and process revenues or expenditures for specific fund types and report the information to appropriate external agencies or internal departments.

Education and Experience:

• Associates Degree in accounting, business, public administration, or related field, and
• Three years of bookkeeping or related experience
• Public sector accounting experience preferred, or
• Any combination of education and experience that would provide the required knowledge, skills and abilities.

We anticipate a high volume of applications for this role. To increase your chances of standing out among the pool of candidates, we recommend the following:

• Tailor your application: Take the time to customize your resume to highlight relevant experiences and skills that directly align with the job requirements. This not only demonstrates your genuine interest in the position, but it helps us see how your background makes you a strong fit.
• Showcase your experience in the Supplemental Questions: We don't require a cover letter for this position. Instead, we have created a few specific questions to help you help us learn more about your skills and experience that makes you a great candidate for this position. Resist the urge to answer these questions too quickly and not give us enough detail. Your answers to these questions will play a big role in deciding to advance you to the next step or not.
• Follow instructions: Attention to detail and the ability to follow instructions are important qualities for this position.

Remember, the City of Redmond values diverse perspectives and experiences. If you have unique qualities or experiences that you believe would contribute to our team, be sure to highlight them in your application or consider providing a cover letter to help us learn more about you.

The City of Redmond offers an excellent benefits package including:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente, all employee premiums paid by the City of Redmond
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) PERS plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%