Department
Student Service Centers
Scope of Job
To provide support in the assigned area within U Central and provide routine support and assistance to students and other visitors with Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing enrollment service applications, documentation, and transactions. Responsible for interpreting rules, regulations, and procedures/policies to students, parents, and outside agencies.
Description of Duties
- Greets visitors and helps students, parents/guardians, employees, and other individuals with their routine enrollment-related questions, disseminates and/or explains information.
- Provides one-stop support to prospective and current students who are completing admissions, enrollment and financial aid applications, documentation, and transactions, using the best customer service practices.
- Distributes, collects, and reviews forms for completeness, as well as researches student inquiries.
- Assists students in completing Enrollment Services applications, forms, and other transactions.
- Stays up to date with important staff and student deadlines.
- Advises students concerning disbursement policies and procedures.
- Maintains knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration.
- Advises students regarding standard financial aid and other payment options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.
- Reviews and verifies accuracy and completeness of applications and other documents.
- Maintains office supply and computer inventory.
- Assists in the collection of data and preparation of material for periodic reports.
- Hires, schedules, and manages student employees who support the day-today operations of the assigned support area.
- Provides adequate training to student employees.
- Performs other duties as assigned.
Supervision Received
Specific supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
High school diploma or equivalent.
Licenses/Certifications
None.
Required Experience
- Three (3) years of general office experience or other applicable experience related to the program, or
- One (1) year of the required experience with an associate degree or 60 college credit hours.
Preferred Experience
Bilingual (English – Spanish). Work experience in Financial Aid, Registration, Admissions, or other university administration.
Equipment
Use of standard office equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.
Other
Must have strong interpersonal and communication skills, strong customer service skills as well as excellent organizational and public speaking skills. Ability to respond effectively in a variety of situations, multi-task, and to interact effectively with diverse and multi-cultural audiences. Must work effectively in team situations and be detail oriented.
The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs.
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
07/14/2023
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