Are you passionate about the role libraries can play in transforming the lives of children, young people and families? Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?
We are looking for a Customer Services Officer to join our friendly team in the Marlow area, covering Marlow Library and Bourne End Community Library.
Our vision is simple. To make a real difference to the people and communities we serve. Now, and for the future.
By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations – as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.
Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you!
Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
Here at Buckinghamshire Council we currently have an exciting opportunity to join our libraries team as a Customer Services Officer. You will be responsible for the efficient provision of a customer-focussed library service working at both Marlow Library and Bourne End Community Library.
Please see the attached job summary for more information.
Fixed
As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.
We are seeking someone who shares our focus on customer service and for engaging people with services that can enrich their lives. This role does involve supervising others so some supervisory experience would be beneficial.
The successful candidate will be dedicated to working efficiently as part of a small friendly team of staff and volunteers to provide excellent service at all times. This includes helping customers with using online services and with basic digital skills.
Please note this is a part-time role of 16.5 hours per week. The salary of £25,078 per annum will be pro-rata for the 16.5 weekly hours worked.
The working pattern is as follows:
Monday OFF
Tuesday 1pm – 7.00pm
Wednesday OFF
Thursday 1pm – 5.00pm
Friday 1pm – 5.00pm
Alternate Saturdays 9.00am – 2.00pm
Please contact Chris Hurley for more information about the role.
christopher.hurley@buckinghamshire.gov.uk
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- Unspent convictions and/or unspent conditional cautions only
For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.
This directorate includes a wide range of services, including:
- collecting and disposing of waste and recycling
- maintaining our roads and Rights of Way network and parking
- ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
- managing Country Parks
- leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
- licensing, cemeteries and crematoria
The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.
We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/