Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
We are seeking a dedicated Payroll Analyst (Mid-level) – Sensitive Profile for our San Antonio, TX office location to work in a hybrid capacity. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
Responsible for preparing and processing accurate and timely multi-state and multi-jurisdiction full cycle payrolls and/or the administration of Payroll Tax, SIT/SUI setups, Garnishments, Recoupment, Business Traveler, and research changing laws and regulations to ensure compliance. Applies analytical skills, creativity, critical thinking, problem-solving techniques, and job knowledge in area of specialization to resolve issues. Responsible for delivering exceptional quality service and effective communication with their team, internal, and external customers.
What you'll do:
Prepares, processes, and monitors gross to net activities for payroll cycles and serves as a resource to less experienced team members.
Conducts various payroll reconciliations, quality assurance, and troubleshoots uncommon and/or complex issues which arise for their area of specialization.
Resolves and responds to pay inquiries from employees or internal partners in accordance with SLA’s.
Identifies and partners in the development and implementation of effective and compliant solutions to address payroll gaps/defects and/or streamline processes and controls.
Ensures standard operating procedures and employee content is properly updated, accurate, and compliant.
Identifies potential risk and partners in development of solutions to ensure risks are effectively measured, monitored, and controlled.
Prepares, analyzes, and researches data and reports in support audits, control testing, and various business and compliance projects.
Reviews and reconciles bi-weekly, monthly, quarterly, and year-end payroll tax / wage reporting to ensure accuracy and compliance with local, state, and federal government.
Records, monitors, and resolves agency tax notices and tracers with 3rd party provider and government agencies in relation to local/state/federal withholding taxes, or state/federal unemployment.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of broad payroll knowledge and applied experience in processing pay in multi-state environment, payroll tax and filings, and payroll compliance.
Strong knowledge of HRIS systems, payroll systems/software such as Workday Payroll Module or Automatic Data Processing (ADP).
Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds, ability to apply knowledge appropriately to diverse situations.
Foundational knowledge and the ability to administer policies, procedures and system for confidentiality calculating, preparing, and distributing payroll.
Demonstrated ability to maintain confidentiality of payroll information.
Knowledge of labor and employment wage and tax regulations/compliance, federal and state legislation.
Demonstrates strong analytical, critical thinking, impeccable attention to detail, and problem-solving skills.
Demonstrated ability to communicate clearly and concisely, both orally and in writing.
Demonstrated commitment to high professional ethical standards in a diverse workplace.
Ability to adapt to a fast paced continually changing business and work environment.
Strong knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
What sets you apart:
Workday Payroll experience.
Experience responding to employee inquiries in regards to Payroll (Tier 2 support).
Certified Payroll Professional (CPP) certification.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $65,090.00 - $124,330.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.