Band 6 Elective Care Manager - Access, Booking & Choice
An exciting opportunity has arisen for a Band 6 Elective Care Manager role within the Corporate (Access, Booking & Choice) Directorate, managing a large team of Waiting list Co-ordinators based at Heartlands Hospital, Solihull Hospital and Good Hope Hospital.
This role will be full time, permanent requiring 37.5 hours per week Monday to Friday and the post holder will be expected to work 1 full day at Heartlands Hospital, 2 full days at Solihull Hospital and 2 full days at Good Hope Hospital each week.
We are keen to hear from applicants who have managerial experience of a large team of staff and who have an understanding of the several elective care key waiting time targets the Trust is measured on.
We are looking for someone who:-
- Will demonstrate strong leadership skills across a large team of staff
- Be responsible for the delivery of first class patient services
- Has excellent communication and interpersonal skills
- Is dynamic and enthusiastic
- Can demonstrate a track record of team building
- Is confident and calm under pressure
- Is able to prioritise a busy workload
- Is able to implement change
This post will be the Direct Line Manager for the Team Leaders and administration staff within the Elective Inpatient Booking Offices, currently situated at Heartlands Hospital, Good Hope Hospital and Solihull Hospital and the main duties of the role include:-
- to ensure that all Inpatient Waiting Lists for the surgical specialities are managed accordingly, adapting to any change or instructions given by the Speciality Managers and ensuring that elective theatre lists are fully booked and utilised accordingly.
- To ensure that any outsourcing of elective patients is co-ordinated, actioned and documented as instructed.
- to develop excellent internal working relationships with numerous Speciality Operational Teams, Consultants, Theatre and Pre Op Teams, Radiology, Medical Secretaries and Interpreting Services as well as external stakeholders such as GP's, Dental Surgeries and other healthcare provide
- be expected to create an environment of continuous quality improvement and professional development in all areas, ensuring that service developments are implemented when necessary.
- To ensure complaints and incidents are investigated in line with Trust policies to identify, agree and implement corrective action plans.
- To make independent decisions when appropriate and escalate when needed
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Degree or equivalent professional Management qualification plus acquire training to post graduate level. Or equivalent experience in a relevant role (E)
Further management training and/or relevant managerial experience (E)
Understanding of range of work practices, majority non routine (E)
Previous experience of working to NHS key performance and national standards working with NHS clinicians and other Healthcare professionals (E)
Experience in handling confidential information (E)
Experience with dealing with patients, relatives and the general public (E)
Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required (E)
HR - day to day supervision / management of staff and delivery of training. (E)
Experience of working to NHS key performance and national standards within Gastroenterology or Endoscopy (D)
Evidence of managing service/ organisational change (D)
Experience in budget management (D)
Ability to work independently (E)
Excellent verbal communication and negotiating skills with the ability to influence and negotiate with all grades of staff (E)
Able to receive and respond to highly complex and sensitive issues (E)
Ability to manage conflicting situations in a constructive manner (E)
Excellent prioritisation and organisational skills (E)
Ability to manipulate and analyse complex data (E)
Ability to use initiative and show self-motivation (E)
Ability to work to challenging and tight deadlines (E)
Ability to communicate with individuals at all levels (E)
Computer literate in Microsoft Office including the ability to extract data and prepare meaningful reports (E)
Ability to lead a team (E)
Ability to provide and analyse complex planning data sets (E)
Working Knowledge of waiting list systems (E)
Knowledge of NHS and aims of its structure (E)
Knowledge of medical staffing issues (E)
Knowledge of all the PAS systems (D)
Reliable (E)
Punctual (E)
Works well within a team (E)
Flexible approach to work and able to cope with changing priorities (E)
Knowledge of Gastroenterology and endoscopy including its sub specialties (D)
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.