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HM Courts and Tribunals Service Logo

Team Leader Apprenticeship Role

5663786

Northampton, England

1 day ago

25827 - 27170 GBP

HM Courts and Tribunals Service

www.gov.uk

London, United Kingdom

Unknown / Non-Applicable

Company - Public


Job Description

Details

Reference number

274329

Salary

£25,827 - £27,170
Apprenticeship for up to 16 months with the option to become permanent on successful completion of the apprenticeship

Job grade

Executive Officer
MOJ Grade EO

Contract type

Apprenticeship

Type of role

Other

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

5

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

These positions are based at Northampton County Bulk Centre Northampton, NN1 2LH

About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Job description

We’re looking for people who can demonstrate the potential and desire to become great Team Leaders through an apprenticeship that blends work and study. If that sounds like you, please read both the information below and the attached candidate pack.

Overview

HMCTS is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business and service centres and through digital services online. HMCTS is embarking on a period of momentous change. This includes speeding up and streamlining our working practices and providing much improved services for service users.

National Business Centres (NBC) were established in 2012 to provide administrative and customer service support to HMCTS. The region brings together several jurisdictions and takes on key administrative tasks such as processing, listing of cases, and dealing with correspondence and enquiries. The region is a key part of HMCTS strategy to deliver an effective and efficient service to our users, standardising and improving processes to provide a consistent level of service.

Strong leadership is a critical element in this being successful. HMCTS leaders and managers are expected to operate a culture of openness and honesty, demonstrating a commitment to change and delivering results.

If successful, as an NBC Team Leader Apprentice you will provide clear direction and focus, visibly championing efficiency, and change. You will be supported to do this via:

  • a high-quality structured apprenticeship training programme leading to externally recognised and accredited leadership and management qualifications
  • regular coaching and development conversations with your line manager
  • a buddy or mentor
  • a network of apprentices around the region

Successful NBC Team Leader Apprentice candidates will:

  • Manage and plan the workload of a team providing administrative support and excellent customer service to all stakeholders, judiciary, and management.
  • Lead and manage a team of staff, ensuring that its members are organised and fully skilled to meet their work objectives, using continuous improvement tools.
  • To assist in the delivery of performance against targets.
  • Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
  • Be expected to complete their apprenticeship studies. You will be allocated an average of 7.4 hours of work time per week (for full-time employees) to complete relevant development activities as part of the apprenticeship.
  • Please read the candidate pack attached carefully for full details of the apprenticeship job description and eligibility criteria.

Application form stage assessments

Please read the candidate pack carefully for further details on how to apply. You will be asked to provide a 500-word statement of suitability. With reference to the job description, please tell us how you would manage team performance and workloads effectively and what skills you hope to develop

As this is an apprenticeship, we are looking for applications demonstrating line management potential. You do not need to have line management experience for your application to be successful, but you do need to be able to demonstrate leadership skills. If you do already have line management experience, we’d welcome that with the expectation that you will continue to develop as a line manager.

Interview stage assessments

There is 1 interview stage for this vacancy. Candidates who are invited to interview stage will be assessed on the below behaviours.

  • Changing and Improving
  • Working Together
  • Making Effective Decisions
  • Leadership

Strengths will also be assessed at interview, but these are not shared in advance. Similar to the application stage, at interview we will assess you on your potential to develop as a Team Leader through this apprenticeship. Please read the attached candidate pack carefully for further details.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Making Effective Decisions
  • Leadership

Benefits

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance


For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.


Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    SSCL Recruitment Enquiries Team
    Email :
    Moj-recruitment-vetting-enquiries@gov.sscl.com
    Telephone :
    0845 241 5359

Recruitment team :

    Email :
    Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/71919-71919-Team-Leader-Apprenticeship-Role/en-GB


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